Remote Billing & Invoicing Specialist

Mosaec; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Bitwarden is seeking a Billing Support Specialist to assist with resolving billing inquiries, processing orders, and account administration. This role is remote in the United States, with responsibilities centered on invoice generation, payments, and customer advocacy.

You will collaborate with internal teams to ensure accurate billing, timely responses, and high-quality customer communication. Ideal candidates have strong writing, empathy, and detail-oriented skills in a fast-paced environment.

Qualifications

• Experience in customer service and communicating billing issues with customers and internal departments.
• Ability to maintain confidentiality with billing and accounting information.
• Excellent writing skills with stellar grammar and clarity.

Responsibilities

• Manage customer accounts, generate invoices, collect payments, and update accounts.
• Answer customer questions about billing and account status.
• Identify and resolve billing and account errors or issues.
• Review incoming Purchase Orders for accuracy and adherence to guidelines.
• Generate invoices for new orders and renewals; ensure correct recognition.

Skills

Excellent writing

Empathy

Customer service

Billing issues knowledge

Attention to detail

Communication skills

Problem-solving

Cross-functional collaboration

Tools

Google Workspace

Microsoft Office

Stripe

Job description

Bitwarden is seeking a Billing Support Specialist to assist with resolving billing inquiries, processing orders, and account administration. This role is remote in the United States, with responsibilities centered on invoice generation, payments, and customer advocacy.

You will collaborate with internal teams to ensure accurate billing, timely responses, and high-quality customer communication. Ideal candidates have strong writing, empathy, and detail-oriented skills in a fast-paced environment.