Remote Billing Support Specialist

Bitwarden Inc.; San Diego (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Bitwarden Inc. is seeking a detail-oriented Billing Support Specialist to resolve billing inquiries, process orders, and administer customer accounts. You will collaborate with internal teams to ensure accurate billing and timely resolution of issues.

The role emphasizes strong written communication, empathy, and the ability to explain complex billing clearly. This position supports a remote, international team and offers opportunities to learn and grow in a security-focused product company.

Qualifications

• Empathy and the ability to advocate for others.
• Experience in customer service and communicating billing issues with customers and internal departments.
• Understanding the sensitivity of handling confidential billing and accounting information.
• Strong organization, attention to detail, and time management.
• Excellent written and verbal communication skills.
• Creative problem-solving, good judgment, and ability to learn quickly.
• Work ethic and ability to multitask in a fast-paced environment.
• Experience with cloud or web-based applications is a plus.

Responsibilities

• Manage customer accounts, generate invoices, collect payments, and update accounts.
• Answer customer questions about billing and account status.
• Identify and resolve billing and account errors or issues.
• Review incoming Purchase Orders for accuracy and adherence to guidelines.
• Generate invoices for new orders and renewals and ensure proper recognition.
• Setup and maintain customer accounts in the billing system.
• Assist with other accounting duties and participate in departmental projects.

Skills

Empathy

Customer service

Attention to detail

Written communication

Verbal communication

Problem solving

Time management

Cross-functional collaboration

Tools

Google Workspace

Microsoft Office

Stripe

Job description

Bitwarden Inc. is seeking a detail-oriented Billing Support Specialist to resolve billing inquiries, process orders, and administer customer accounts. You will collaborate with internal teams to ensure accurate billing and timely resolution of issues.

The role emphasizes strong written communication, empathy, and the ability to explain complex billing clearly. This position supports a remote, international team and offers opportunities to learn and grow in a security-focused product company.