Remote Implementation Engineer - Customer Success & Security

Bitwarden Inc.; Chicago (IL); On-site; USD 100,000 - 140,000; Full time

Job summary

Bitwarden is seeking an Implementation Engineer for Customer Support to join our all-remote US team. You will become a Bitwarden product expert, addressing business inquiries, troubleshooting integrations, and guiding customers through deployments to ensure success.

As SME for the Bitwarden portfolio, you’ll lead demos, advise on best practices, and collaborate with Sales, Engineering, and Product. This role is remote within the United States with a base salary range of $100,000–$140,000, plus

Qualifications

• Excellent English and grammar
• Excellent problem-solving skills
• Strong time management and planning
• Empathy and teamwork
• Experience from a technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc).
• Ability and desire to work remotely

Responsibilities

• Functioning as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio
• Leading proof-of-concept trials with customers, new deployments, and/or integrations of Bitwarden containerized services
• Advising customers on industry best practices for the full stack of Bitwarden
• Collaborating with Sales, Engineering, and Product associates
• Assist in planning, developing, and presenting live technical product demonstrations
• Document and share customer feedback from collaborative sessions to help the Bitwarden team exceed expectations

Skills

Excellent English

Problem solving

Time management

Team player

Empathy

Remote work experience

Excellent communication

Tools

Docker

Kubernetes

Podman

GitHub

NGINX

SQL

TLS/SSL

RESTful APIs

Active Directory

LDAP

Google Workspace

Azure Entra ID

JumpCloud

Cloudflare

Okta

AWS

GCP

DNS

HTTP

SMTP

SAML

OpenID Connect

SCIM

Job description

Bitwarden is seeking an Implementation Engineer for Customer Support to join our all-remote US team. You will become a Bitwarden product expert, addressing business inquiries, troubleshooting integrations, and guiding customers through deployments to ensure success.

As SME for the Bitwarden portfolio, you’ll lead demos, advise on best practices, and collaborate with Sales, Engineering, and Product. This role is remote within the United States with a base salary range of $100,000–$140,000, plus