Remote Billing Support Specialist

Bitwarden; San Diego (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Professional development

Diversity & inclusion

Supportive team

Job summary

Bitwarden is seeking a Billing Support Specialist in the United States to resolve billing inquiries, process orders, and manage customer accounts. The role emphasizes accurate, timely communication and a strong customer-first approach.

You will generate invoices, review orders, and collaborate with internal teams to ensure correct billing. Excellent writing and empathy are essential for success in a fast-paced environment.

Qualifications

• Experience in customer service and communicating billing issues clearly to customers and internal teams.
• Ability to handle confidential billing and accounting information with discretion.
• Strong writing, grammar, and attention to detail are essential.

Responsibilities

• Manage customer accounts, generate invoices, collect payments, and update accounts.
• Answer customer questions about billing and account status.
• Identify and resolve billing errors or issues.
• Review incoming Purchase Orders for accuracy and guidelines.
• Generate invoices for new and renewal orders and ensure correct recognition.
• Setup and maintain customer accounts in the billing system.
• Assist with other accounting duties and projects as needed.

Skills

Customer service

Billing inquiries

Account administration

Attention to detail

Written communication

Verbal communication

Cross-functional teamwork

Analytical thinking

Multitasking

Google Workspace / MS Office

Tools

Stripe

Billing system

Google Workspace

Microsoft Office

Job description

Bitwarden is seeking a Billing Support Specialist in the United States to resolve billing inquiries, process orders, and manage customer accounts. The role emphasizes accurate, timely communication and a strong customer-first approach.

You will generate invoices, review orders, and collaborate with internal teams to ensure correct billing. Excellent writing and empathy are essential for success in a fast-paced environment.