Weekend Alterations CSR – Five-Star Service & Early Pay

David's Bridal; Riverside (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Team Bonus

Get Paid Early!

Generous Team Discount After First Pay

Vision Care

401K Program

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to welcome customers and manage their needs across phone, chat and in-person interactions. You will ensure a five‑star experience while guiding alterations and related services.

The role supports a weekend‑heavy, part‑time schedule in a fast‑paced retail environment with emphasis on teamwork, accuracy and high dress-code standards. Training provided.

Qualifications

• High school diploma or equivalent.
• 1–2 years retail experience in apparel or specialty store.
• Sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcomes all customers with genuine, friendly enthusiasm over phone, chat or in person and resolves conflicts.
• Uses systems to manage customer flow to deliver five‑star service.
• Meets service vows and handles operational tasks and customer needs.
• Provides an exceptional service experience to multiple customers and escalates as needed.
• Promotes alterations services and personalization options.

Skills

Customer service

Phone skills

Conflict resolution

Education

High school diploma or equivalent

Retail experience (1-2 years)

Sewing experience helpful

POS system experience

Tools

POS (Point of Sale) system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to welcome customers and manage their needs across phone, chat and in-person interactions. You will ensure a five‑star experience while guiding alterations and related services.

The role supports a weekend‑heavy, part‑time schedule in a fast‑paced retail environment with emphasis on teamwork, accuracy and high dress-code standards. Training provided.