Weekend & 2nd-Shift Front Desk Agent - Guest Services

Kaizen Lab Inc.; Erie (Erie County); On-site; USD 28,000 - 35,000; Full time

Job summary

Kaizen Lab Inc. is seeking a dedicated front desk attendant in Erie, United States, for the 2nd shift and weekends. This role provides outstanding customer service, accurately processes guest reservations, and manages check-ins and check-outs.

The ideal candidate will maintain daily accounting records, follow hotel procedures, and ensure excellent communication with guests and staff. A professional appearance and proactive attitude are essential for this position.

Qualifications

• Experience in customer service, preferably in a hospitality environment.
• Ability to handle cash and credit card transactions accurately.
• Strong communication skills and a customer-oriented attitude.

Responsibilities

• Check guests in and out and manage reservations.
• Provide excellent customer service and address guest requests.
• Maintain accuracy in daily accounting records and paperwork.
• Ensure hotel equipment at the front desk is maintained properly.
• Adhere to safety and security procedures for guests and hotel.

Skills

Customer service skills

Attention to detail

Cash handling

Communication skills

Tools

Hotel Property Management System (PMS)

Fax machines

Copiers

Job description

Kaizen Lab Inc. is seeking a dedicated front desk attendant in Erie, United States, for the 2nd shift and weekends. This role provides outstanding customer service, accurately processes guest reservations, and manages check-ins and check-outs.

The ideal candidate will maintain daily accounting records, follow hotel procedures, and ensure excellent communication with guests and staff. A professional appearance and proactive attitude are essential for this position.