Guest Experience Coordinator Front Desk

Kaizen Lab Inc.; Erie (Erie County); On-site; USD 28,000 - 35,000; Full time

Job summary

Kaizen Lab Inc. is seeking a dedicated individual for a customer service role in Erie, PA. The position emphasizes excellent guest interaction during check-in and check-out procedures, alongside accurate handling of daily accounting records.

Your day will involve handling reservations, ensuring proper communication of guest needs, and maintaining hotel equipment. Ideal candidates will be professional, courteous, and committed to enhancing guest experiences while following hotel protocols and safety guidelines.

Qualifications

• Excellent customer service skills are essential.
• Ability to accurately handle accounting and paperwork.
• Proficient understanding of hotel equipment is required.

Responsibilities

• Check guests in and out accurately.
• Answer and transfer incoming calls using proper etiquette.
• Maintain hotel equipment and safety procedures.

Skills

Customer service excellence

Accounting skills

Telephone etiquette

Hotel equipment operation

Job description

Kaizen Lab Inc. is seeking a dedicated individual for a customer service role in Erie, PA. The position emphasizes excellent guest interaction during check-in and check-out procedures, alongside accurate handling of daily accounting records.

Your day will involve handling reservations, ensuring proper communication of guest needs, and maintaining hotel equipment. Ideal candidates will be professional, courteous, and committed to enhancing guest experiences while following hotel protocols and safety guidelines.