Night Auditor & Front Desk Concierge

Kaizen Lab Inc.; Erie (Erie County); On-site; USD 30,000 - 40,000; Full time

Job summary

Kaizen Lab Inc. in Erie, PA, is seeking a dedicated customer service agent to oversee guest check-ins and check-outs, handle reservations, and maintain daily accounting records. The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to provide exceptional customer service that exceeds guest expectations.

This position includes responsibilities such as managing hotel equipment, adhering to cash handling procedures, and ensuring the safety and security of guests. A team player is essential for training new associates and participating in skill development initiatives.

Qualifications

• Excellent customer service skills.
• Ability to handle cash and credit card procedures accurately.
• Strong communication skills and professional demeanor.

Responsibilities

• Check guests in and out accurately and thoroughly.
• Answer and transfer incoming calls using proper etiquette.
• Ensure hotel equipment is maintained and secured.

Job description

Kaizen Lab Inc. in Erie, PA, is seeking a dedicated customer service agent to oversee guest check-ins and check-outs, handle reservations, and maintain daily accounting records. The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to provide exceptional customer service that exceeds guest expectations.

This position includes responsibilities such as managing hotel equipment, adhering to cash handling procedures, and ensuring the safety and security of guests. A team player is essential for training new associates and participating in skill development initiatives.