Wyndham Garden- Front Desk Agent Erie, PA

Kaizen Lab Inc.; Erie (Erie County); On-site; USD 28,000 - 35,000; Full time

Job summary

Kaizen Lab Inc. is seeking a dedicated front desk attendant in Erie, United States, for the 2nd shift and weekends. This role provides outstanding customer service, accurately processes guest reservations, and manages check-ins and check-outs.

The ideal candidate will maintain daily accounting records, follow hotel procedures, and ensure excellent communication with guests and staff. A professional appearance and proactive attitude are essential for this position.

Qualifications

• Experience in customer service, preferably in a hospitality environment.
• Ability to handle cash and credit card transactions accurately.
• Strong communication skills and a customer-oriented attitude.

Responsibilities

• Check guests in and out and manage reservations.
• Provide excellent customer service and address guest requests.
• Maintain accuracy in daily accounting records and paperwork.
• Ensure hotel equipment at the front desk is maintained properly.
• Adhere to safety and security procedures for guests and hotel.

Skills

Customer service skills

Attention to detail

Cash handling

Communication skills

Tools

Hotel Property Management System (PMS)

Fax machines

Copiers

Job description

2ND SHIFT AND WEEKENDS A MUST!! (Shift 3-11pm)

SUMMARY

Provides guests with excellent customer service while taking reservations, and checking guests in and out in an accurate/thorough manner. Balances the daily accounting records and completes the necessary paperwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Checks guests in and out of the hotel in a thorough and accurate manner. Sells guest rooms to walk‑in guests and reservations using established selling procedures and yield management techniques.
• Answers and transfers all incoming telephone calls using proper telephone etiquette. Provides customer service, including message taking, setting wake‑up calls, providing directions and other information as needed.
• Follows the “stick to the basics” policy. Encourages use of the company‑operated restaurants.
• Follows proper cash and credit‑card handling procedures. Accurately completes required paperwork and cash‑out procedures. Completes a bucket‑to‑board daily. Communicates information to other shifts in the daily log book.
• Has a thorough understanding of hotel equipment used at the front desk. Ensures the hotel equipment, such as fax machines, copiers, and the PMS system, are maintained properly and secured.
• Provides excellent customer service that goes above and beyond the expectations of the hotel guests. Conducts themselves in a professional, courteous manner at all times. Observes the company’s 10‑4 rule. Immediately addresses all guest requests. Never says “no” to a guest request for information – finds the answer.
• Presents a professional image. Properly attired in a clean, pressed uniform and name tag, in accordance with franchise and company grooming and uniform policy.
• Communicates with superiors and co‑workers about the status of guest rooms, guest requests, and maintenance issues. Utilizes the daily log book to coordinate information for all day shifts.
• Provides safety and security for the hotel and its guests. Follows the hotel key‑control procedures at all times. Is familiar with the hotel emergency plan and can confidently participate in emergency training procedures. Observes guest and hotel confidentiality procedures. Uses the hotel safe‑lifting procedures. Reports all incidents and injuries to the appropriate supervisor.
• Provides input and ideas on the operation of the hotel. Participates in training initiatives and skill development.
• Completes any other task requested by a supervisor, including training new associates.