Night Auditor & Front Desk Concierge

Kaizen Lab Inc.; Erie (Erie County); On-site; USD 28,000 - 35,000; Full time

Job summary

Kaizen Lab Inc. in Erie County is seeking a dedicated front desk agent to provide exceptional customer service while managing guest reservations and check-ins/check-outs. The role requires thorough knowledge of hotel procedures and unwavering professionalism to ensure guests have a rewarding experience.

The successful candidate will manage daily accounting tasks with precision, maintain hotel security protocols, and enhance guest satisfaction by addressing requests with a positive attitude. This full-time position offers a unique opportunity to contribute to a quality-focused team.

Qualifications

• Excellent customer service skills are essential.
• Ability to handle cash and credit transactions accurately.
• Knowledge of hotel equipment used at the front desk.

Responsibilities

• Check guests in and out accurately.
• Answer and transfer phone calls professionally.
• Ensure proper cash handling and complete paperwork.
• Maintain cleanliness and professionalism in appearance.
• Provide guest safety and security at the hotel.

Skills

Customer service

Telephone etiquette

Cash handling

Professional demeanor

Job description

Kaizen Lab Inc. in Erie County is seeking a dedicated front desk agent to provide exceptional customer service while managing guest reservations and check-ins/check-outs. The role requires thorough knowledge of hotel procedures and unwavering professionalism to ensure guests have a rewarding experience.

The successful candidate will manage daily accounting tasks with precision, maintain hotel security protocols, and enhance guest satisfaction by addressing requests with a positive attitude. This full-time position offers a unique opportunity to contribute to a quality-focused team.