Weekday Front Desk Pro - Patient Care Coordinator

Keplr Vision; Lansing (MI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, vision, and dental benefits

PTO and holiday pay

401k + match

Job summary

Rule Eye Care in Lansing, MI is hiring a Patient Care Coordinator II to greet patients, manage check-in/out, and ensure a smooth front desk experience.

You will handle scheduling calls, verify insurance prior to visits, and support a friendly, organized team in a fast-paced optometry practice.

We offer a competitive hourly rate, benefits, and opportunities for growth within the practice.

Qualifications

• 1+ year of customer service experience; healthcare or optical exposure is a bonus.
• Knowledge of insurance processes preferred.
• Strong communication and a friendly, professional demeanor.
• Proficient with computers and quick to learn new systems.
• Team player with strong organizational skills.

Responsibilities

• Be the welcoming voice on the phone for scheduling and questions.
• Greet patients and check in/out with warmth and professionalism.
• Maintain efficient front desk operations.
• Support patient flow with multitasking and time management.
• Prepare for future days with route slips.
• Verify insurance before patients arrive.

Skills

Customer service

Healthcare experience

Insurance knowledge

Computer skills

Job description

Rule Eye Care in Lansing, MI is hiring a Patient Care Coordinator II to greet patients, manage check-in/out, and ensure a smooth front desk experience.

You will handle scheduling calls, verify insurance prior to visits, and support a friendly, organized team in a fast-paced optometry practice.

We offer a competitive hourly rate, benefits, and opportunities for growth within the practice.