Patient Care Coordinator II — No Weekends, Front Desk

Rule Eye Care; Lansing (MI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits

PTO and holidays

401k + match

Growth opportunities

Job summary

Rule Eye Care in Lansing, MI is seeking a friendly Patient Care Coordinator II to be the welcoming face at our front desk. You will manage scheduling, check-ins, and patient flow with warmth and professionalism.

The role requires strong communication, basic insurance knowledge, and comfort with computer systems. We offer a competitive hourly rate, benefits, and a supportive team environment.

Qualifications

• 1+ year of customer service experience (healthcare or optical experience a bonus)
• Knowledge with insurance preferred
• Excellent communication skills and a friendly, professional demeanor
• Comfortable with computers and quick to learn new systems
• Strong organizational skills and a collaborative, positive attitude
• Team player with a customer-first mindset

Responsibilities

• Be the welcoming voice on the phone, helping patients with scheduling and questions
• Greet and check in and check out patients with professionalism and warmth
• Keep front desk operations running smoothly and efficiently
• Support patient flow with multitasking and time management
• Prepare for future days with route slips and reminders
• Verify insurance before patients arrive

Skills

Customer service

Healthcare experience

Insurance knowledge

Communication

Computer literacy

Team player

Time management

Organizational skills

Quick learner

Job description

Rule Eye Care in Lansing, MI is seeking a friendly Patient Care Coordinator II to be the welcoming face at our front desk. You will manage scheduling, check-ins, and patient flow with warmth and professionalism.

The role requires strong communication, basic insurance knowledge, and comfort with computer systems. We offer a competitive hourly rate, benefits, and a supportive team environment.