Weekday Front Desk | Patient Concierge

Avance Care; Charlotte (NC); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Avance Care is seeking a Front Desk team member in North Carolina. You will be the first point of contact for patients, creating a warm, welcoming environment from check-in to check-out. The role involves scheduling, EMR data entry, and handling payments in a busy, fast-paced clinic.

The ideal candidate has at least one year of medical front desk experience and preferably a related degree. This full-time position supports a comprehensive benefits package and delivers caregiving with compassion.

Qualifications

• At least one year of Medical Front Desk experience.
• Related degree preferred.

Responsibilities

• Meet, greet, and assist patients promptly, efficiently, and in a professional manner.
• Set up new patients and update current patients’ information in the EMR system.
• Schedule and reschedule appointments, as well as coordinate walk-in patients.
• Answer phone calls promptly and relay messages when necessary.
• Maintain the front desk and reception area in an organized, orderly fashion.
• Collect co-payments, deductibles, and co-insurances.
• Process referrals and provide complete and accurate referral information to our patients.
• Balance cash register and ensure all credit payments are accurate.
• Explain fees, services, and policies.

Skills

Medical Front Desk experience

Customer service

Communication skills

Front desk operations

Education

Related degree

Job description

Avance Care is seeking a Front Desk team member in North Carolina. You will be the first point of contact for patients, creating a warm, welcoming environment from check-in to check-out. The role involves scheduling, EMR data entry, and handling payments in a busy, fast-paced clinic.

The ideal candidate has at least one year of medical front desk experience and preferably a related degree. This full-time position supports a comprehensive benefits package and delivers caregiving with compassion.