Patient Coordinator

Avance Care; Chapel Hill (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Avance Care is seeking a Front Desk team member to be the first point of contact, creating a warm, welcoming environment and ensuring smooth check-in to checkout in a busy NC primary care setting.

Role requires at least one year of medical front desk experience, strong communication, and the ability to manage EMR tasks, scheduling, and payments. Full-time with 12-hour weekday shifts and rotating weekends; comprehensive benefits offered.

Qualifications

• At least one year of Medical Front Desk experience.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and integrity.
• Willingness to work 12-hour shifts with rotating weekends.
• Proficiency with EMR systems and basic billing tasks.

Responsibilities

• Meet, greet, and assist patients promptly and professionally.
• Set up new patients and update information in the EMR.
• Schedule and reschedule appointments; coordinate walk-ins.
• Answer calls promptly and relay messages.
• Maintain the front desk and reception area.
• Collect co-payments, deductibles, and co-insurances.
• Process referrals and provide referral information.
• Balance cash register and ensure payment accuracy.
• Explain fees, services, and policies to patients.

Skills

Communication

Confidentiality

Flexibility

Resilience

Education

Related degree

Tools

EMR system

Job description

Overview

Discover a rewarding career path with Avance Care — where innovation meets compassion.

Avance Care is growing fast, with 35 practice locations across the Triangle (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC — and we’re looking for passionate individuals to grow with us.

As one of North Carolina’s largest independent primary care networks, we’re redefining healthcare by delivering comprehensive, compassionate services that support the physical, mental, and emotional well-being of our patients.

Step into a vital role at the front lines of care. As a Front Desk team member, you’ll be the first point of contact for our patients — creating a warm, welcoming environment and ensuring a smooth, supportive experience from check-in to check-out.

• This is a full-time role involving 12-hour weekday shifts and a rotating weekend schedule.
• Our clinic operates in a busy, fast-paced environment, and we seek a candidate who thrives under such conditions.
• We offer a comprehensive benefits package available on the first of the month following 30 days of employment.

Selected Responsibilities:

• Meet, greet, and assist patients promptly, efficiently, and in a professional manner
• Set up new patients and update current patients’ information in the EMR system
• Schedule and reschedule appointments, as well as coordinate walk-in patients
• Answer phone calls promptly and relay messages when necessary
• Maintain the front desk and reception area in an organized, orderly fashion
• Collect co-payments, deductibles, and co-insurances
• Process referrals and provide complete and accurate referral information to our patients
• Balance cash register and ensure all credit payments are accurateExplain fees, services, and policies

Candidates should preferably bring a related degree and with at least one year of Medical Front Desk experience.

Other Priorities:

• Strong verbal and written communication
• Ability to maintain confidentiality and integrity
• Growth mindset
• Flexibility and resilience

If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina.

All offers of employment are contingent upon the successful completion of a background check and drug screen.

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.