Customer Support Representative

Job Details; Lakewood (CO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Generous Paid Time Off (PTO)

Comprehensive Health and Dental Insurance

Retirement Savings Plan

Wellness and Work-Life Support

Performance and Referral Bonuses

Job summary

A renowned IT solutions provider in Lakewood, CO is seeking a Customer Support Representative for a full-time position. The role involves answering customer queries, documenting interactions, and handling various communication channels. Preferred qualifications include customer interaction experience, strong communication skills, and the ability to work in an office environment. The company offers generous paid time off, comprehensive health coverage, and professional development opportunities.

Qualifications

• At least 6 months of customer interaction experience.
• Phone sales or support experience is preferred.
• Experience working in an office setting using fax, e‑mail and phones preferred.

Responsibilities

• Answer customer product questions.
• Document customer interactions in a tracking system.
• Handle fax, e-mail and phone inquiries.

Skills

Customer service skills

Phone etiquette

Communication skills

Interpersonal skills

Job description

Customer Support Representative

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.

Roles and Responsibilities

• Answer customer product questions, assist with orders, track returns, accept payments for online products
• Document customer interactions in a tracking system
• Handle fax, e‑mail and phone inquiries
• Track calls and service requests
• Escalate problem calls to other service providers
• Occasional warehouse product management support
• Perform other tasks as assigned

Qualifications

• At least 6 months of customer interaction experience
• Phone sales or support experience is preferred
• Experience working in an office setting using fax, e‑mail and phones preferred
• Experience providing support to end users on web site navigation ideal
• Excellent customer service and phone etiquette skills required
• Excellent communications and interpersonal skills required

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (#Astor) is an Equal Opportunity Employer.

Benefits

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive Health and Dental Insurance Coverage
• Retirement Savings Plan
• Pre‑Tax Benefit Programs
• Wellness and Work‑Life Support
• Professional Development
• Performance and Referral Bonuses
• Life and Disability Insurance