Tier 1 Support Specialist

Astor-; Lakewood (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Generous PTO and federal holidays off

Comprehensive Health and Dental 보험

Retirement Savings Plan

Pre-Tax Benefit Programs

Wellness and Work-Life Support

Professional Development

Performance and Referral Bonuses

Life and Disability Insurance

Job summary

Astor & Sanders Corporation in Lakewood, CO is seeking a Tier 1 Support Specialist for a full-time, on-site role. You will provide hardware and software support for Windows and some Mac desktops and laptops, troubleshoot accounts, and log service requests.

The position pays $18-20 per hour, with details based on experience, location, and qualifications. Benefits include PTO, health insurance, retirement plan, pre-tax benefits, and professional development opportunities.

Qualifications

• Six months of technical support experience.
• HDI certificate acceptable; no prior experience required.
• Experience with Microsoft Windows.
• Experience using Microsoft Office suite.

Responsibilities

• Provide hardware and software support for Windows and some Mac desktops and laptops.
• Troubleshoot user accounts, software and hardware problems.
• Elevate problems to designated support levels using defined processes.
• Respond to all requests for assistance.
• Log and report each service request.
• Close out trouble calls.
• Other duties as assigned.

Skills

Six months of technical support

Strong written and oral communication

Experience with Microsoft Windows

Experience using Microsoft Office

Education

HDI certificate or vocational technical school certificate

Tools

Microsoft Windows

Microsoft Office

Job description

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Support Specialist.This is a full-time and onsite position based in the Lakewood, CO area.

Roles and Responsibilities

• Provide hardware and software support for Windows and some Mac desktops and laptops
• Troubleshoot user accounts, software and hardware problems
• Appropriately elevate problems to designated support levels using defined processes
• Respond to all requests for assistance
• Log and report each service request
• Close out trouble calls
• Other duties as assigned

• Six months of technical support experience
• No experience needed with a vocational technical school certificate (HDI)
• Experience with Microsoft Windows
• Experience using Microsoft Office suite

• Strong written and oral communication skills are required

The anticipated rate range for this position is $18-20/hr. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor's good-faith estimate of compensation for the position at the time of posting.

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.

Some of our competitive benefits include

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive Health and Dental Insurance Coverage
• Retirement Savings Plan
• Pre-Tax Benefit Programs
• Wellness and Work-Life Support
• Professional Development
• Performance and Referral Bonuses
• Life and Disability Insurance