Customer Support Representative

Astor & Sanders; Lakewood (CO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO and holidays

Health and dental insurance

Retirement plan

Pre-Tax benefit programs

Wellness and work-life support

Professional development

Performance and referral bonuses

Life and disability insurance

Job summary

Astor & Sanders Corporation in Lakewood, CO is seeking a Customer Support Representative for a full-time onsite role. You will answer product questions, assist with orders, process payments for online products, and document interactions in our tracking system.

Ideal candidates have at least six months of customer interaction experience, strong communication and phone etiquette, and comfort using fax, email, and phones in an office setting.

Qualifications

• At least 6 months of customer interaction experience.
• Phone sales or support experience is preferred.
• Experience working in an office setting using fax, e-mail and phones preferred.
• Experience providing support to end users on web site navigation ideal.
• Excellent customer service and phone etiquette skills required.
• Excellent communications and interpersonal skills required.

Responsibilities

• Answer customer product questions, assist with orders, track returns, accept payments for online products.
• Document customer interactions in a tracking system.
• Handle fax, e-mail and phone inquiries.
• Track calls and service requests.
• Escalate problem calls to other service providers.
• Occasional warehouse product management support.
• Perform other tasks as assigned.

Skills

Customer service

Phone support

Communication

Interpersonal skills

Office software

CRM software

Tools

Office Suite

CRM software

Job description

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.

Roles And Responsibilities

• Answer customer product questions, assist with orders, track returns, accept payments for online products
• Document customer interactions in a tracking system
• Handle fax, e-mail and phone inquiries
• Track calls and service requests
• Escalate problem calls to other service providers
• Occasional warehouse product management support
• Perform other tasks as assigned

Requirements

• At least 6 months of customer interaction experience
• Phone sales or support experience is preferred
• Experience working in an office setting using fax, e-mail and phones preferred
• Experience providing support to end users on web site navigation ideal
• Excellent customer service and phone etiquette skills required
• Excellent communications and interpersonal skills required

The anticipated hourly range for this position is $18-21/hr. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor's good-faith estimate of compensation for the position at the time of posting.

Benefits

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.

Some Of Our Competitive Benefits Include

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive Health and Dental Insurance Coverage
• Retirement Savings Plan
• Pre-Tax Benefit Programs
• Wellness and Work-Life Support
• Professional Development
• Performance and Referral Bonuses
• Life and Disability Insurance