Tier 2 Mac Support Specialist

Astor & Sanders; Menlo Park (CA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Generous PTO and holidays

Health and dental insurance

Retirement savings plan

Pre-tax benefits

Wellness and work-life support

Professional development

Performance and referral bonuses

Life and disability insurance

Job summary

Astor & Sanders Corporation is seeking a Tier 2 Mac Support Specialist for a full-time onsite role based in Menlo Park, CA. You will support Windows and Mac desktops, set up printers, image devices, and manage BIOS updates while assisting with file shares and permissions and documenting service requests.

The ideal candidate has 2–4 years in IT support, familiarity with macOS/iOS, and strong communication skills. Astor offers a competitive benefits package and growth opportunities.

Qualifications

• 2–4 years of related IT support experience.
• Preferred CompTIA A+ Apple support certificate or vocational certificate.
• Strong problem-solving and communication skills.

Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test and install printers, scanners, network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure latest BIOS and patches are applied to PCs and laptops.
• Support users with file shares and permissions issues.
• Track, log and report each service request.
• Additional duties as assigned.

Skills

Mac support

Windows support

iOS support

Office suite

Documentation

Communication skills

Education

CompTIA A+ Apple support

Job description

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Mac Support Specialist. This is a full-time onsite position based in the Menlo Park, CA.

Roles And Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops
• Configure, test and install printers, scanners, network copier/printers
• Use computer images to install and configure laptops and PCs
• Ensure latest approved BIOS and patches are applied to PCs and laptops
• Support users with file shares and permissions issues
• Track, log and report each service request
• Additional duties as assigned

Requirements

• 2-4 years related experience
• 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred
• Excellent problem-solving skills
• Knowledge of Windows operating systems
• Strong experience supporting current iOS and macOS
• Working knowledge of Microsoft Office Suite
• Excellent documentation, collaborative and communication skills, both written and verbal

The anticipated salary range for this position is $65,000-$73,000 annually. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor's good-faith estimate of compensation for the position at the time of posting.

Benefits

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.

Some Of Our Competitive Benefits Include

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive Health and Dental Insurance Coverage
• Retirement Savings Plan
• Pre-Tax Benefit Programs
• Wellness and Work-Life Support
• Professional Development
• Performance and Referral Bonuses
• Life and Disability Insurance