Tier 1 Support Specialist

Astor & Sanders Corporation; Lakewood (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

PTO & Holidays

Health & Dental

Retirement Plan

Pre-Tax Benefits

Wellness & Work-Life

Professional Development

Bonuses (Performance/Referral)

Life & Disability Insurance

Job summary

Astor & Sanders Corporation in Lakewood, CO is seeking a Tier 1 Support Specialist for an onsite, full-time role. You will provide hardware and software support for Windows desktops and laptops, troubleshoot accounts, and escalate issues per defined processes.

The position requires six months of technical support experience, familiarity with Windows and Microsoft Office, and strong written and verbal communication skills. Onsite work with competitive benefits is offered.

Qualifications

• Six months of technical support experience.
• Experience with Microsoft Windows.
• Experience using Microsoft Office suite.
• Strong written and oral communication skills are required.

Responsibilities

• Provide hardware and software support for Windows and some Mac desktops and laptops.
• Troubleshoot user accounts, software and hardware problems.
• Appropriately escalating problems to designated support levels using defined processes.
• Respond to all requests for assistance.
• Log and report each service request.
• Close out trouble calls.
• Other duties as assigned.

Skills

Technical support experience

Communication skills

Education

HDI certificate

Tools

Microsoft Windows

Microsoft Office

Job description

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Support Specialist.This is a full-time and onsite position based in the Lakewood, CO area.

Roles and Responsibilities

• Provide hardware and software support for Windows and some Mac desktops and laptops
• Troubleshoot user accounts, software and hardware problems
• Appropriately escalating problems to designated support levels using defined processes
• Respond to all requests for assistance
• Log and report each service request
• Close out trouble calls
• Other duties as assigned

• Six months of technical support experience
• No experience needed with a vocational technical school certificate (HDI)
• Experience with Microsoft Windows
• Experience using Microsoft Office suite

• Strong written and oral communication skills are required

The anticipated rate range for this position is $18-20/hr. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor's good-faith estimate of compensation for the position at the time of posting.

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.

Some of our competitive benefits include

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive Health and Dental Insurance Coverage
• Retirement Savings Plan
• Pre-Tax Benefit Programs
• Wellness and Work-Life Support
• Professional Development
• Performance and Referral Bonuses
• Life and Disability Insurance