Onsite Customer Support Specialist - Elevate Experience

Astor & Sanders; Lakewood (CO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO and holidays

Health and dental insurance

Retirement plan

Pre-Tax benefit programs

Wellness and work-life support

Professional development

Performance and referral bonuses

Life and disability insurance

Job summary

Astor & Sanders Corporation in Lakewood, CO is seeking a Customer Support Representative for a full-time onsite role. You will answer product questions, assist with orders, process payments for online products, and document interactions in our tracking system.

Ideal candidates have at least six months of customer interaction experience, strong communication and phone etiquette, and comfort using fax, email, and phones in an office setting.

Qualifications

• At least 6 months of customer interaction experience.
• Phone sales or support experience is preferred.
• Experience working in an office setting using fax, e-mail and phones preferred.
• Experience providing support to end users on web site navigation ideal.
• Excellent customer service and phone etiquette skills required.
• Excellent communications and interpersonal skills required.

Responsibilities

• Answer customer product questions, assist with orders, track returns, accept payments for online products.
• Document customer interactions in a tracking system.
• Handle fax, e-mail and phone inquiries.
• Track calls and service requests.
• Escalate problem calls to other service providers.
• Occasional warehouse product management support.
• Perform other tasks as assigned.

Skills

Customer service

Phone support

Communication

Interpersonal skills

Office software

CRM software

Tools

Office Suite

CRM software

Job description

Astor & Sanders Corporation in Lakewood, CO is seeking a Customer Support Representative for a full-time onsite role. You will answer product questions, assist with orders, process payments for online products, and document interactions in our tracking system.

Ideal candidates have at least six months of customer interaction experience, strong communication and phone etiquette, and comfort using fax, email, and phones in an office setting.