Customer Support Representative

Astor & Sanders Corporation; Lakewood (CO); On-site; Full time

Benefits offered by this job

Generous Paid Time Off (PTO)

Comprehensive Health and Dental Insurance

Retirement Savings Plan

Pre-Tax Benefit Programs

Wellness and Work-Life Support

Professional Development

Performance and Referral Bonuses

Life and Disability Insurance

Job summary

A leading IT solutions provider is seeking a Customer Support Representative based in Lakewood, CO. The role involves answering customer queries, documenting interactions, and handling inquiries via various channels. Candidates should possess strong customer service, communication, and interpersonal skills, with a minimum of 6 months of customer interaction experience. The position offers generous paid time off, health and dental insurance, retirement plans, and additional benefits, including bonuses.

Qualifications

• At least 6 months of customer interaction experience.
• Phone sales or support experience is preferred.
• Experience in an office setting with fax, e-mail, and phones preferred.

Responsibilities

• Answer customer product questions and assist with orders.
• Document customer interactions in a tracking system.
• Handle fax, e-mail, and phone inquiries.

Skills

Excellent customer service

Phone etiquette

Communication skills

Interpersonal skills

Job description

Customer Support Representative

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.

Roles and Responsibilities

• Answer customer product questions, assist with orders, track returns, accept payments for online products
• Document customer interactions in a tracking system
• Handle fax, e-mail and phone inquiries
• Track calls and service requests
• Escalate problem calls to other service providers
• Occasional warehouse product management support
• Perform other tasks as assigned

Qualifications

• At least 6 months of customer interaction experience
• Phone sales or support experience is preferred
• Experience working in an office setting using fax, e-mail and phones preferred
• Experience providing support to end users on web site navigation ideal
• Excellent customer service and phone etiquette skills required
• Excellent communications and interpersonal skills required

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.

Benefits

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive Health and Dental Insurance Coverage
• Retirement Savings Plan
• Pre-Tax Benefit Programs
• Wellness and Work-Life Support
• Professional Development
• Performance and Referral Bonuses
• Life and Disability Insurance