Website Support Analyst / DevOps Engineer

krg technology inc; Milwaukee (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology firm based in Milwaukee, Wisconsin, is seeking a skilled individual to support, maintain, and optimize applications and systems. Responsibilities include troubleshooting issues, managing production changes, and ensuring optimal application performance. The ideal candidate holds a Bachelor's degree in a technology-related field and has 3-5 years of relevant experience. Strong problem-solving skills and the ability to work under pressure are essential. This position offers an opportunity to engage with a team while focusing on user experience.

Qualifications

• Bachelor's degree preferably in a technology-related major.
• 3-5 years' experience in a relevant field.
• Strong problem-solving and troubleshooting capabilities.

Responsibilities

• Support, maintain, and monitor applications and systems.
• Troubleshoot and replicate production issues.
• Provide on-call support for priority alerts.

Skills

Troubleshooting

Performance Optimization

Communication

Agile Methodologies

Problem-Solving

Time Management

User Focus

Education

Bachelor's degree in a technology-related field

Tools

AWS

Azure

Chrome Developer Tools

OpsGenie

JIRA

CloudFlare CDN

Job description

• Contract

Company Description

661 558 0000* 509

Job Description

Job Description:

Primary Goal: Responsible for the support, maintenance, monitoring, troubleshooting, coordination, and performance optimization of applications and systems.

• Take ownership of technical issues raised through troubleshooting, resolution, and verification.
• Take ownership of all changes affecting production. Coordinate, communicate, and escalate issues to involve and inform all necessary resources.
• Help to remove impediments from dev team to keep sprints on track.
• Support development teams by setting up and maintaining all environments and automation to support the testing and deployment of releases.
• Responsible for all public-facing technology from the server through the application all the way to and on the end users\' device.
• Monitor and ensure proper performance of applications.
• Troubleshoot and replicate production issues to fix or assign to developers to address.
• Bridge any gaps between product owners in Digital Technology & PubTech (or other stakeholders) and development teams and/or 3rd party vendors.
• Utilize tools like Chrome Developer Tools for analyzing performance and debugging front-end web applications.
• Be resourceful in problem-solving complex issues related to performance, authentication, connectivity, compatibility, etc.
• Take ownership of all changes affecting production.
• Partner with QA to perform, stress, performance, and integration testing.
• Report progress and status of assigned tasks to project teams and managers.
• Provide on-call support. Acknowledge within 15 minutes and address quickly to minimize any downtime for all Priority 1 alerts 24/7/365.
• When implementing new solutions review design/details/approach/tools with Ryan and team prior to implementing.
• Strive to be experts with all technologies we work with like CloudFlare CDN, SSL, load balancers, Rigor, Pingdom, OpsGenie, JIRA, AWS, Azure, 45air, etc.
• Take lead on performing Root Cause Analysis for production issues.
• Try to look for patterns and stop recurring issues by looking to automatically resolve or eliminate/retire process/system (the source of the problem).
• Work together as a team to distribute the work to balance multiple priorities and deadlines.
• Sense of urgency – able to work quickly and accurately under pressure
• Multi-tasking – able to work on multiple issues, tickets, and analysis throughout the day
• Leadership: not only at the management level, but at the individual level - having the confidence and resilience to take risks - be self-empowered
• Communication: understand and express ideas / solutions in a comprehensive and practical format - knowledge-sharing
• Proactive – anticipate needs and possible issues to plan, prepare, and communicate accordingly
• User Focus: an absolute focus on the user (internal or external) experience
• Improvisation: the ability to think across disciplines and existing boundaries (technologies / business / geographies)
• Experience working in teams employing Agile and/or Lean methodologies with the ability to prioritize across multiple tasks/stories/sprints
• Strong time management skills with a history of meeting commitments.

Required Education and Experience

Bachelor’s degree preferably with a computer or technology –related major.

3-5 plus years’ experience

Additional Information

All your information will be kept confidential according to EEO guidelines.