Web application support

krg technology inc; Milwaukee (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A staffing firm is looking for a Web Application Support professional in Milwaukee, WI. This role includes supporting, maintaining, and optimizing applications and systems, troubleshooting technical issues, and collaborating with development teams. Candidates should possess strong problem-solving skills and experience in Agile methodologies. This is a contract opportunity with on-call support required. Apply now to become part of a dynamic team focused on user experience and performance optimization.

Qualifications

• Experience in web application support and troubleshooting.
• Able to handle technical issues promptly and efficiently.
• Experience working in Agile/Lean methodologies.

Responsibilities

• Support, maintain, and optimize applications.
• Troubleshoot and replicate production issues.
• Coordinate changes affecting production environments.
• Provide on-call support for critical alerts.
• Collaborate with development teams and stakeholders.

Skills

Problem-solving

Time management

Communication

User Focus

Leadership

Multi-tasking

Tools

CloudFlare CDN

JIRA

AWS

Azure

Pingdom

Job description

KRG technologies is a staffing firm located in Valencia, CA

Job Description

We are looking for Web application support in Milwaukee, WI.

Duration: Contract

Primary Goal: Responsible for the support, maintenance, monitoring, troubleshooting, coordination, and performance optimization of applications and systems.

Responsibilities

• Take ownership of technical issues raised through troubleshooting, resolution, and verification.
• Take ownership of all changes affecting production. Coordinate, communicate, and escalate issues to involve and inform all necessary resources.
• Help to remove impediments from dev team to keep sprints on track.
• Support development teams by setting up and maintaining all environments and automation to support the testing and deployment of releases.
• Responsible for all public-facing technology from the server through the application all the way to and on the end users' device.
• Monitor and ensure proper performance of applications.
• Troubleshoot and replicate production issues to fix or assign to developers to address.
• Bridge any gaps between product owners in Digital Technology & PubTech (or other stakeholders) and development teams and/or 3rd party vendors.
• Utilize tools like Chrome Developer Tools for analyzing performance and debugging front-end web applications.
• Be resourceful in problem-solving complex issues related to performance, authentication, connectivity, compatibility, etc.
• Take ownership of all changes affecting production.
• Partner with QA to perform, stress, performance, and integration testing.
• Report progress and status of assigned tasks to project teams and managers.
• Provide on-call support. Acknowledge within 15 minutes and address quickly to minimize any downtime for all Priority 1 alerts 24/7/365.
• When implementing new solutions review design/details/approach/tools with Ryan and team prior to implementing.
• Strive to be experts with all technologies we work with like CloudFlare CDN, SSL, load balancers, Rigor, Pingdom, OpsGenie, JIRA, AWS, Azure, 45air, etc.
• Take lead on performing Root Cause Analysis for production issues.
• Try to look for patterns and stop recurring issues by looking to automatically resolve or eliminate/retire process/system (the source of the problem).
• Work together as a team to distribute the work to balance multiple priorities and deadlines.
• Sense of urgency – able to work quickly and accurately under pressure.
• Multi-tasking – able to work on multiple issues, tickets, and analysis throughout the day.
• Leadership: not only at the management level, but at the individual level – having the confidence and resilience to take risks – be self‑empowered.
• Communication: understand and express ideas / solutions in a comprehensive and practical format – knowledge‑sharing.
• Proactive – anticipate needs and possible issues to plan, prepare, and communicate accordingly.
• User Focus: an absolute focus on the user (internal or external) experience.
• Improvisation: the ability to think across disciplines and existing boundaries (technologies / business / geographies).
• Experience working in teams employing Agile and/or Lean methodologies with the ability to prioritize across multiple tasks/stories/sprints.
• Strong time management skills with a history of meeting commitments.

Additional Information

All your information will be kept confidential according to EEO guidelines.