Systems Admin

Computer Futures; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A top IT recruitment consultancy based in Houston is seeking a skilled individual for a technical support role. Candidates should have a BA/BS in Computer Science or related field, with a minimum of 3 years of experience in troubleshooting hardware and software. Responsibilities include providing technical support, participating in software testing, and ensuring customer satisfaction. The position involves collaboration with development teams and requires excellent communication skills. Competitive salary and comprehensive benefits are offered in a dynamic and supportive work environment.

Qualifications

• Minimum 3 years’ experience in a similar role troubleshooting and diagnosing problems.
• Ability to calmly manage crisis situations.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide technical support via telephone, email, or remote assistance tool.
• Troubleshoot complex issues with simulation/reproduction.
• Participate in software testing during the release cycle.

Skills

Troubleshooting and diagnosing problems

Communication skills

Analytical skills

Attention to detail

Ability to work in a team

Education

BA/BS Computer Science, Engineering, or equivalent

Tools

SQL Server Management Studio

.Net

Automation tools (Chef, Puppet)

Job description

Computer Futures is a leading IT recruitment consultancy, specialising in placing IT experts in permanent and contract roles across Asia, Europe and the US.

With a proven track record in IT recruitment, we enjoy success within all sectors and business types, placing a candidate every 38 minutes. From single job vacancies to large-scale projects, our proficiency in providing exceptional professionals across the board has carved our reputation as a secure and significant supplier partner.

A robust and financially strong business we have grown organically from our first office in London in 1986, to 18 offices in Europe; including Amsterdam, Brussels, Dublin, Edinburgh, Frankfurt, Hamburg, Munich and Paris as well as one office in San Francisco and Tokyo.

Gaining market share, year-on-year, we have the largest client base of any IT recruitment business across Europe. We work with a range of clients, from SMEs to large multi-nationals and high-profile names.

Passionate about recruitment, our 350+ specialist IT recruitment consultants’ priority is to secure the right person for the right role, within a specified timeframe and budget. Through Computer Futures’ methodology, our consultants – who focus on a specific IT technical market and geographical area - create a bespoke service to meet our individual clients’ recruitment needs.

Job Description

Duties

• Provide technical support to internal and external customers via telephone, email, or via remote assistance tool(s). Ensure support needs are met.
• Assist internal and external customers to upgrade and configure the software.
• Participate in software testing as needed during the release cycle.
• Troubleshoot complex issues, with simulation/reproduction of issues in order to find resolutions.
• Escalate issues to developers as appropriate. Continue to work the issues with the developers should they need your assistance.
• As appropriate, provide custom solutions through Scripts.
• Participation in customer training.
• Use ticketing system(s) and time reporting systems to accurately report issues, document activities, and report time.
• May require occasional travel to remote company or customer field sites for meetings, implementation of systems, support of systems, or for training.
• Requires participating in 24x7 rotation with other team members to respond to critical system support requests.
• Participate in projects or other activities as assigned.
• Must be willing to work in a team environment and with other team members.
• Required to perform duties outside of normal responsibilities, as needed.

Qualifications

Essential

BA/BS Computer Science, Engineering, or equivalent combination of education and IT software support.

• Minimum 3 years’ experience in a similar role troubleshooting and diagnosing problems with hardware and software.
• Entrepreneurial spirit with desire to work in a fast-paced environment.
• Superior analytical and problem solving skills
• Windows operating system and programming environment
• Ability to plan ahead and organize daily and weekly tasks
• Ability to work with minimum supervision as a part of a team
• Constant attention to detail
• Excellent communication skills, both verbal and written
• Ability to calmly manage crisis situations
• Experience working closely with technical subject matter experts, understanding the business and customer goals, and translating those goals into engaging content for consumers.
• Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information on a deadline.
• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and engineering)

Preferred Expertise Areas

• SQL Server Management Studio 2008/2012 (Querying, Writing Stored Procedures in T-SQL)
• SaaS industry or related experience.
• SDLC automation including integration and deployment
• Experience with Data Encryption
• C#, .Net, Object-Oriented Programming and debugging skills
• Automation tools such as Chef, Puppet, etc.
• Knowledge of web-to-print, email coding, web based best practices and troubleshooting.

Additional Information

All your information will be kept confidential according to EEO guidelines.