Webinar Production & Operations Specialist

UWorld; Coppell (TX); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Parental leave

Holiday schedule

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Pet insurance

401(k) with match

Professional development

On-site fitness

Job summary

UWorld is seeking a Product Operations Specialist to support the administration and delivery of live CPE webinars and virtual learning events. The role blends production, event administration, and customer support to ensure events are prepared, delivered, and completed accurately and professionally.

After training, you will independently manage events through the production lifecycle, including preparation, live delivery, technical support, quality monitoring, and post-event administration.

Qualifications

• Bachelor’s degree in communications, media production, information technology, AV technology, or related field preferred.
• Equivalent combination of education, training, and relevant experience will be considered.
• Experience in live production, webinar delivery, technical support, customer service, or another fast-paced operational environment preferred.
• Experience troubleshooting technical issues in a customer-facing or time-sensitive setting preferred.

Responsibilities

• Prepare, administer, and deliver assigned webinars and virtual learning events in accordance with established procedures and production standards.
• Complete event setup, pre-production testing, and readiness checks to minimize technical and operational issues.
• Monitor live events and identify, troubleshoot, or appropriately escalate issues.
• Provide timely technical support to presenters, learners, and other event participants.
• Respond to customer inquiries through phone, chat, and email in a professional and customer-focused manner.
• Complete post-event activities, including attendance processing, quality assurance, reporting, documentation, and content distribution.
• Maintain accurate event information, production records, and internal documentation.
• Collaborate with internal teams to support successful event execution and communication.
• Identify and communicate opportunities to improve production quality, efficiency, and the customer experience.
• Participate in evening, weekend, and extended-hours event coverage as business needs require.

Skills

Attention to detail

Organization

Time management

Multi-tasking

Technical aptitude

Communication skills

Customer-centric

Calm under pressure

Education

Bachelor's degree

Tools

Webinar platforms

Remote production

Windows

macOS

Google Workspace

Microsoft 365

CRM systems

Video editing

Job description

UWorld is seeking a Product Operations Specialist to support the administration and delivery of live CPE webinars and virtual learning events. The role blends production, event administration, and customer support to ensure events are prepared, delivered, and completed accurately and professionally.

After training, you will independently manage events through the production lifecycle, including preparation, live delivery, technical support, quality monitoring, and post-event administration.