Audio Visual Technician

Pomeroy; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Pomeroy is seeking a Senior Service Delivery Technician to join our Managed Events Services team in New York. You will plan, manage, and produce live streaming events, supporting virtual, hybrid, and on-site meetings.

The role emphasizes Teams-based workflows, collaboration with executives, and hands-on AV production from planning through post-event analysis. You will work with on-site hardware, Cisco codecs, and Teams Rooms, and coordinate with internal clients, traveling up to 20% as needed.

Qualifications

• Experience planning, managing and producing live events for streaming.
• Comfort with hybrid/on-site meetings and travel up to 20%.
• Ability to support senior leadership with white-glove service.
• Strong communication and organization in a fast-evolving environment.

Responsibilities

• Oversee end-to-end event lifecycle from planning to post-analysis.
• Coordinate web-conferencing platforms with emphasis on Teams.
• Provide production and direction for virtual and on-site events.
• Deliver white-glove support to internal clients and execs.
• Manage projects using Agile methodologies and MS Office tools.
• Operate on-site video conferencing hardware, Cisco codecs, and MTRs.

Skills

Planning & organization

Adaptability

Interpersonal skills

Video production & AV tech

Microsoft Teams proficiency

Tools

vMix

OBS

Wirecast

NDI

RTMP protocols

Adobe Premiere

Job description

Role Overview:

Seeking a highly skilled Senior Service Delivery Technician to join our Managed Events Services team. The ideal candidate will be responsible for planning, managing, and producing live events for streaming broadcasts, with a focus on delivering exceptional virtual and hybrid/on-site meeting and event support.

Key Responsibilities:

• Event Management: Oversee the entire lifecycle of an event, from initial planning and scheduling to execution and post-event analysis, including metrics reporting and video editing.
• Web-Conferencing Expertise: Utilize web-conferencing platforms such as Microsoft Teams (preferred), Zoom, Webex, BlueJeans, GoToMeeting, etc., with a strong emphasis on Microsoft Teams Meetings and Teams Town Hall solutions.
• Production and Direction: Provide support for small to large-sized virtual and hybrid/on-site meetings/events, including production and direction duties.
• Internal Client Support: Offer white-glove meeting/event support for internal clients and high-profile senior leadership, ensuring an exceptional customer experience.
• Project Management: Manage projects related to managed events and video conferencing using the Agile methodology.
• Technical Proficiency: Possess knowledge and experience with on-site video conferencing hardware, specifically Cisco codecs and Microsoft Teams Rooms (MTRs).
• Availability: Commit to working on-site 5 days a week and be flexible to work outside of normal business hours, with potential travel not exceeding 20%.

Qualifications:

• Planning and Organization: Demonstrate excellent planning and organizational skills, coupled with solid business acumen.
• Adaptability: Thrive in a diverse, ambiguous, and evolving environment.
• Interpersonal Skills: Exhibit strong interpersonal abilities to support and interact with executives and team members.
• Technical Experience: Have a background in video production and audio-visual technology.
• Software Proficiency: Experience with event production software (vMix,OBS, Wirecast), NDI and RTMP protocols, and video editing software (Adobe Premiere, etc) is preferred. Proficient with general office software such as Microsoft Word, PowerPoint and Excel.
• On-site presence at our NYC HQ location is required.
• Join our team and contribute to the cutting-edge of live event production and streaming technology!