Service Delivery Technician (Web-Conferencing)

Pomeroy; Bothell (WA); On-site; USD 75,000 - 110,000; Full time

Job summary

Pomeroy in Bothell, WA seeks a Senior Service Delivery Technician to plan, manage, and produce live events for streaming broadcasts, delivering outstanding virtual and hybrid meeting support.

You will oversee the full event lifecycle from planning to post-analysis, work with Teams and other platforms, provide on-site and remote support for executives, and collaborate with internal clients. 5 days on-site with occasional after-hours travel may be required.

Qualifications

• Must plan and organize events with strong business sense.
• Thrive in evolving environments and couple with executives.
• Experience with video production and AV tech is required.
• Proficiency with event software and video editing tools.
• On-site presence in Bothell, WA is required.

Responsibilities

• Oversee full lifecycle of events from planning to post-event analysis.
• Provide white-glove support for virtual and hybrid meetings.
• Operate production and direction duties for events.
• Coordinate with internal clients and senior leadership.
• Manage projects using Agile methodology.
• Work with on-site video conferencing hardware and MS Teams Rooms.
• Occasional travel up to 20% and 5 days on-site per week.

Skills

Planning

Adaptability

Interpersonal

Technical experience

Software proficiency

On-site presence

Tools

vMix

OBS

Wirecast

NDI/RTMP

Premiere Pro

Job description

Service Delivery Technician (Web-conferencing) / Senior Managed Events Producer

Role Overview:

Seeking a highly skilled Senior Service Delivery Technician to join our Managed Events Services team. The ideal candidate will be responsible for planning, managing, and producing live events for streaming broadcasts, with a focus on delivering exceptional virtual and hybrid/on-site meeting and event support.

Key Responsibilities:

• Event Management: Oversee the entire lifecycle of an event, from initial planning and scheduling to execution and post-event analysis, including metrics reporting and video editing.
• Web-Conferencing Expertise: Utilize web-conferencing platforms such as Microsoft Teams (preferred), Zoom, Webex, BlueJeans, GoToMeeting, etc., with a strong emphasis on Microsoft Teams Meetings and Teams Town Hall solutions.
• Production and Direction: Provide support for small to large-sized virtual and hybrid/on-site meetings/events, including production and direction duties.
• Internal Client Support: Offer white-glove meeting/event support for internal clients and high-profile senior leadership, ensuring an exceptional customer experience.
• Project Management: Manage projects related to managed events and video conferencing using the Agile methodology.
• Technical Proficiency: Possess knowledge and experience with on-site video conferencing hardware, specifically Cisco codecs and Microsoft Teams Rooms (MTRs).
• Availability: Commit to working on-site 5 days a week and be flexible to work outside of normal business hours, with potential travel not exceeding 20%.

Qualifications:

• Planning and Organization: Demonstrate excellent planning and organizational skills, coupled with solid business acumen.
• Adaptability: Thrive in a diverse, ambiguous, and evolving environment.
• Interpersonal Skills: Exhibit strong interpersonal abilities to support and interact with executives and team members.
• Technical Experience: Have a background in video production and audio-visual technology.
• Software Proficiency: Experience with event production software (vMix,OBS, Wirecast), NDI and RTMP protocols, and video editing software (Adobe Premiere, etc) is preferred. Proficient with general office software such as Microsoft Word, PowerPoint and Excel.
• On-site presence at our Bothell, WA location is required.
• Join our team and contribute to the cutting-edge of live event production and streaming technology!