Webcast Success Engineer

Merck; Salt Lake City (UT); À distance; USD 87 000 - 137 000; Plein temps

Résumé du poste

Merck is seeking a Webcast Customer Support Technician to guide internal customers and Market Teams through webcast preparation, platform setup, readiness checks, live-event monitoring, and post-event follow-up.

The role also offers in-person support when scheduled, travel and on-site work as needed, and collaboration across technical, event, and regional teams. Strong communication and 3+ years of relevant experience are required.

Qualifications

• Three+ years in webcasting or live-event tech support.
• Proficient with PowerPoint and Microsoft Office apps.
• Strong written and verbal communication; customer-focused.

Responsabilités

• Provide remote and hybrid webcast support across pre-, live, and post-production.
• Serve as customer-facing technical contact for events with clear communication.
• Set up platforms, test materials, and manage event settings.
• Monitor live events and troubleshoot issues quickly with documented procedures.
• Coordinate with teams and vendors; assist with on-site production as needed.

Connaissances

Adaptability

Communication

Microsoft PowerPoint

Team collaboration

Technical troubleshooting

Incident management

Formation

HS Degree

Outils

Microsoft Teams

PowerPoint

Video/ webcast platforms

Description du poste

Merck is seeking a Webcast Customer Support Technician to guide internal customers and Market Teams through webcast preparation, platform setup, readiness checks, live-event monitoring, and post-event follow-up.

The role also offers in-person support when scheduled, travel and on-site work as needed, and collaboration across technical, event, and regional teams. Strong communication and 3+ years of relevant experience are required.