Technical Support Engineer — 24/7 Global Event Tech

SpotMe; Connecticut; Remote; USD 55,000 - 65,000; Full time

Job summary

SpotMe is seeking a Technical Support Engineer to be the first line of defense for our global events platform. You will investigate issues, reproduce root causes, and collaborate with Engineering to deliver timely, high‑quality resolutions for live events across in-person and virtual formats.

You will handle high‑volume chats and tickets, stay calm under pressure, and communicate clearly with customers including life sciences teams.

Qualifications

• Strong troubleshooting instinct and willingness to dig into logs and browser consoles.
• Ability to analyze issues quickly under time pressure.
• Experience handling real-time chats and customer conversations.
• Comfort with configuring systems and understanding event tech setups.
• Background in technical support or similar roles preferred.

Responsibilities

• Investigate and reproduce real issues reported during live events.
• Provide workarounds when fixes are not immediately available.
• Collaborate with Engineering to document root causes and fixes.
• Manage customer conversations during onboarding and peak periods.
• Join the on-call rotation for critical live issues.

Skills

Troubleshooting mindset

Rapid analysis

Multitasking

Empathy & communication

Cross‑team collaboration

Problem ownership

Education

Technical education

Job description

SpotMe is seeking a Technical Support Engineer to be the first line of defense for our global events platform. You will investigate issues, reproduce root causes, and collaborate with Engineering to deliver timely, high‑quality resolutions for live events across in-person and virtual formats.

You will handle high‑volume chats and tickets, stay calm under pressure, and communicate clearly with customers including life sciences teams.