Audio Visual Technician

Pomeroy; New York (NY); On-site; USD 90,000 - 125,000; Full time

Job summary

Pomeroy is seeking a Senior Service Delivery Technician (Web-conferencing) to join our Managed Events Services team at our NYC HQ. You will plan, manage, and produce live events for streaming broadcasts, focusing on exceptional virtual and hybrid/on-site meeting support.

Responsibilities include end-to-end event lifecycle, production and direction, and white-glove executive support, with Agile project management and on-site hardware knowledge (Cisco codecs, MTRs).

Qualifications

• Experience with live event production and AV technology.
• Proficient in web-conferencing platforms and Teams/Zoom/Webex.
• Experience with on-site video conferencing hardware.

Responsibilities

• Oversee end-to-end planning, execution, and post-event analysis of live events.
• Utilize Teams, Zoom, Webex, and other platforms to deliver virtual and hybrid events.
• Provide production and direction support for meetings and events.
• Deliver white-glove support for executives and internal clients.
• Manage projects using Agile methodology.
• Support on-site video conferencing hardware, including Cisco codecs and Teams Rooms.
• Be on-site 5 days a week and travel up to 20%.

Skills

Planning

Adaptability

Interpersonal Skills

Technical Experience

Tools

vMix

OBS

Wirecast

NDI

RTMP

Adobe Premiere

Microsoft Office

Job description

Service Delivery Technician (Web-conferencing)

Seeking a highly skilled Senior Service Delivery Technician to join our Managed Events Services team. The ideal candidate will be responsible for planning, managing, and producing live events for streaming broadcasts, with a focus on delivering exceptional virtual and hybrid/on-site meeting and event support.

Key Responsibilities

• Event Management: Oversee the entire lifecycle of an event, from initial planning and scheduling to execution and post-event analysis, including metrics reporting and video editing.
• Web-Conferencing Expertise: Utilize web-conferencing platforms such as Microsoft Teams (preferred), Zoom, Webex, BlueJeans, GoToMeeting, etc., with a strong emphasis on Microsoft Teams Meetings and Teams Town Hall solutions.
• Production and Direction: Provide support for small to large-sized virtual and hybrid/on-site meetings/events, including production and direction duties.
• Internal Client Support: Offer white-glove meeting/event support for internal clients and high-profile senior leadership, ensuring an exceptional customer experience.
• Project Management: Manage projects related to managed events and video conferencing using the Agile methodology.
• Technical Proficiency: Possess knowledge and experience with on-site video conferencing hardware, specifically Cisco codecs and Microsoft Teams Rooms (MTRs).
• Availability: Commit to working on-site 5 days a week and be flexible to work outside of normal business hours, with potential travel not exceeding 20%.

Qualifications

• Planning and Organization: Demonstrate excellent planning and organizational skills, coupled with solid business acumen.
• Adaptability: Thrive in a diverse, ambiguous, and evolving environment.
• Interpersonal Skills: Exhibit strong interpersonal abilities to support and interact with executives and team members.
• Technical Experience: Have a background in video production and audio-visual technology.
• Software Proficiency: Experience with event production software (vMix,OBS, Wirecast), NDI and RTMP protocols, and video editing software (Adobe Premiere, etc) is preferred. Proficient with general office software such as Microsoft Word, PowerPoint and Excel.

Work Environment

• On-site presence at our NYC HQ location is required.
• Join our team and contribute to the cutting-edge of live event production and streaming technology!