Service Delivery Technician

Pomeroy; New York (NY); On-site; USD 39,000 - 83,000; Full time

Job summary

Pomeroy seeks a Senior Service Delivery Technician to join its Managed Events Services team in New York. You will plan, manage, and produce live events for streaming, delivering outstanding virtual and hybrid/on-site support.

You will coordinate with Teams, Zoom, Webex, and other platforms, oversee events from planning through post-analysis, and provide white-glove service to executives and internal clients. On-site presence at NYC HQ is required with up to 20% travel.

Qualifications

• Planning and organizational skills required for live events
• Ability to thrive in a dynamic, evolving environment
• Strong interpersonal skills for executives and teams
• Background in video production and AV technology preferred
• Experience with event production software and video editing tools is a plus

Responsibilities

• Oversee end-to-end lifecycle of events from planning to post-analysis
• Use web-conferencing platforms (Teams, Zoom, Webex, etc.) with emphasis on Teams
• Provide production and direction for virtual and hybrid/on-site meetings/events
• Deliver white-glove meeting/event support for internal clients and senior leaders
• Manage managed events projects using Agile methodologies
• Maintain knowledge of on-site video conferencing hardware (Cisco codecs, Teams Rooms)
• Commit to on-site work five days a week with up to 20% travel

Skills

Event management

Web conferencing

Production direction

Client support

Agile PM

Technical setup

On-site travel

Tools

vMix

OBS

Wirecast

NDI

RTMP

Premiere Pro

Microsoft Teams

Job description

Service Delivery Technician

Job Description: Senior Managed Events Producer

Role Overview: Seeking a highly skilled Senior Service Delivery Technician to join our Managed Events Services team. The ideal candidate will be responsible for planning, managing, and producing live events for streaming broadcasts, with a focus on delivering exceptional virtual and hybrid/on-site meeting and event support.

Key Responsibilities

• Event Management: Oversee the entire lifecycle of an event, from initial planning and scheduling to execution and post-event analysis, including metrics reporting and video editing.
• Web-Conferencing Expertise: Utilize web-conferencing platforms such as Microsoft Teams (preferred), Zoom, Webex, BlueJeans, GoToMeeting, etc., with a strong emphasis on Microsoft Teams Meetings and Teams Town Hall solutions.
• Production and Direction: Provide support for small to large-sized virtual and hybrid/on-site meetings/events, including production and direction duties.
• Internal Client Support: Offer white-glove meeting/event support for internal clients and high-profile senior leadership, ensuring an exceptional customer experience.
• Project Management: Manage projects related to managed events and video conferencing using the Agile methodology.
• Technical Proficiency: Possess knowledge and experience with on-site video conferencing hardware, specifically Cisco codecs and Microsoft Teams Rooms (MTRs).
• Availability: Commit to working on-site 5 days a week and be flexible to work outside of normal business hours, with potential travel not exceeding 20%.

Qualifications

• Planning and Organization: Demonstrate excellent planning and organizational skills, coupled with solid business acumen.
• Adaptability: Thrive in a diverse, ambiguous, and evolving environment.
• Interpersonal Skills: Exhibit strong interpersonal abilities to support and interact with executives and team members.
• Technical Experience: Have a background in video production and audio-visual technology.
• Software Proficiency: Experience with event production software (vMix,OBS, Wirecast), NDI and RTMP protocols, and video editing software (Adobe Premiere, etc) is preferred. Proficient with general office software such as Microsoft Word, PowerPoint and Excel.

Work Environment

• On-site presence at our NYC HQ location is required.
• Preferred candidates will have a dedicated at-home studio space with a high-speed wired internet connection.

Join our team and contribute to the cutting-edge of live event production and streaming technology!

Position Type

Temporary

Location

New York, NY

Area of Interest

IT