Tech Service Representative

Holley Performance Products, Inc.; Ogden (UT); On-site; USD 19,000 - 28,000; Full time

Job summary

Holley Performance Products, Inc. in Ogden, UT seeks a customer service-focused Technical Service Representative to assist dealers, distributors, and end-users with product inquiries, troubleshooting, and support.

The role emphasizes communicating clearly, diagnosing issues, and coordinating with engineering for long-term solutions. Monday–Friday work is expected; CSR experience or certification is preferred and there are commission opportunities based on performance.

Qualifications

• Excellent written and verbal communication skills.
• Ability to concentrate while on the phone for 6–8 hrs per day.
• Availability to work Monday through Friday.
• CSR experience or CSR requirements certification.
• One year of customer service/technical support experience preferred.
• Working knowledge of gas and diesel engines and automotive technology preferred.
• Hands-on experience with supported vehicles and/or performance products preferred.
• Demonstrate high level of dependability.
• Proficient with MS Excel, MS Word, MS Outlook and Internet; ability to learn customer service software.

Responsibilities

• Respond to end-user, dealer, and distributor inquiries about products and features.
• Provide troubleshooting support and identify sources of customer problems via phone or email.
• Research and resolve customer issues using available manuals and systems.
• Coordinate with engineering/technical teams for long-term solutions.
• Maintain thorough understanding of products and automotive tech.
• Complete call logs, RMAs, and reports in systems.
• Work with other teams to ensure high service levels for customers.
• Send outbound responses with RMA status, pricing, or technical answers.
• Learn customer product usage and verify applications work as expected.

Skills

Communication skills

Customer service

Teamwork

Dependability

Phone support

Tools

MS Excel

MS Word

MS Outlook

Internet

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Tech Service Dom Tuning Full Time UT - Ogden, Ogden, UT, US

3 days ago Requisition ID: 1845

Hourly Rate:$17.00

Earn commissions!

This is a customer service-focused Technical Service Representative role, not an IT position. The primary responsibilities involve assisting dealers, distributors, and end-users with product inquiries, troubleshooting, and support, rather than performing internal IT functions.

Duties/Responsibilities:

• Responds to end-user, dealer, and distributor inquiries regarding new and existing products (including features, pricing, common issues, etc)
• Provide support in troubleshooting and determining source of customer problems. Respond to customer issues in a timely and effective manner whether by telephone, or email.
• Identify, research, and resolve customer issues using the Tech web, tech manuals, departmental training, or Apex.
• Interface with engineering and technical teams to determine long-term solutions to frequent technical problems using the bug tracker or email to alert team of new issues
• Maintain thorough understanding of all products as well as automotive technology in general
• Complete call logs, RMA’s and reports using Apex.
• Work with other teams within the company to ensure our customers experience unmatched service levels
• Conduct outbound calls or email with answers (RMA status, pricing, technical questions)
• Learn customer uses of various products and assist with verifying that their applications work as expected

Qualifications/Required Experience:

• Excellent written and verbal communication skills.
• Ability to maintain concentration while on the phone for 6-8 hrs per day
• Availability to work Monday through Friday
• Must work as a CSR for at least 3 months or be certified in CSR requirements.
• One year of customer service/technical support experience preferred
• Working knowledge of gas and diesel engines and automotive technology preferred
• Hands-on experience with supported vehicles and/or performance products preferred. Prior experience within the automotive industry a plus
• Demonstrate high level of dependability
• Proficient with MS Excel, MS Word, MS Outlook and Internet. Computer literate with the ability to learn customer service software applications
• Ability to work in a team-oriented environment and learn new ideas/methods quickly
• Should be familiar with basic vehicle functions. Automotive/truck enthusiast a plus