Website Support Technician

Infront Webworks; Colorado Springs (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, vision and dental

Simple IRA

PTO and vacation time

Flexible schedules

Raises tied to achievements

Job summary

Infront Webworks is seeking an in-house Website Support Technician in Colorado Springs. You will work one-on-one with clients of all levels, troubleshoot HTML/CSS issues, and resolve problems quickly while staying organized and self-motivated in a team environment.

Ideal candidates have a web development background, experience with HTML/CSS, and a willingness to learn rapidly. Experience with CMS and server basics is a plus.

Qualifications

• Strong customer service skills for client interactions
• Experience debugging HTML/CSS and solving styling issues quickly
• Ability to work independently in a team environment

Responsibilities

• Troubleshoot and fix HTML/CSS for client websites
• Support clients via email, phone, and in-person interactions
• Coordinate with the development team for timely resolutions

Skills

Customer service

HTML/CSS troubleshooting

Education

Web development degree / progress toward

Tools

ASP

Ruby on Rails

PHP

Windows server administration

Linux server administration

Apache

SQL

WordPress

Joomla

Email administration

Job description

An in-house support technician who is comfortable with clients, can troubleshoot HTML and CSS quickly, and wants to learn fast.

Want to work with the best web development team in Colorado Springs and learn from top developers and designers? This is an in-house, full-time Website Support Technician position. You must be comfortable working one-on-one with clients of every technical level, able to troubleshoot and solve problems, organized and detail oriented, self-motivated, and able to work independently in a team environment.

Required skills

• Customer service: patient, respectful and professional in email, by phone and in person with clients of all backgrounds
• Web development background with demonstrated HTML and CSS skills; you will troubleshoot and fix code, so you must know how to analyze functionality and styling issues and correct them quickly and accurately

Preferred experience

• ASP, Ruby on Rails or PHP
• Server administration (Windows and Linux), Apache and SQL
• Call center or IT support
• WordPress, Joomla or other CMS environments
• Email administration
• A degree in web development, progress toward one, or equivalent industry experience

Why Infront Webworks

• Health, vision and dental, Simple IRA, PTO and vacation time
• Flexible schedules, casual dress and an entrepreneurial environment
• Raises tied to achievements, annual training and a team that promotes from within