Web Sales & Customer Support Specialist

ADP, Inc.

East Providence (RI)

On-site

USD 50,000 - 58,000

Full time

5 days ago

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Benefits offered by this job

Paid Time Off

401k and Roth options

Profit Sharing

Health Insurance

Employee Support

Job summary

ParsonsKellogg, headquartered in Rhode Island, is a top-50 distributor of promotional items nationwide. We seek a Sales Support Specialist to ensure orders are delivered accurately and on time and to support our web sales division through proactive communication by phone, chat, and Teams.

You will work cross-functionally from order entry to delivery in a dynamic environment, thriving on new challenges as the company grows.

Qualifications

2+ years of Customer Service experience.
Excellent communication skills including active listening.
Proficient computer skills with the ability to learn new software.
Strong working knowledge of Microsoft Excel preferred.

Responsibilities

Provide customer support for our web store customers via email and phone in a timely manner.
Proactively review orders daily and communicate with customers on any issues that could arise, provide alternative solutions to meet their needs.
Deliver an exceptional experience every time to every consumer who reaches out to us.
Work with team members to ensure orders are processed and shipped in a timely manner.
Actively participate in projects to assist Merchandise team with delivering exceptional customer experiences.
Perform other duties as assigned by the manager.