Account Specialist

ADP, Inc.; East Providence (RI); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid time off

401k plan

Profit sharing

Health insurance

Employee assistance program

Job summary

ParsonsKellogg is seeking an Account Specialist in East Providence, RI to manage customer orders from entry to delivery with precision and a customer-centric approach.

The role requires strong organizational skills, 2+ years in customer service or account coordination, and proficiency with Salesforce and Microsoft Office. You will use Business Central and other tools to ensure timely processing and exceptional service.

Qualifications

• Minimum 2+ years of customer service or account coordination experience.
• Articulate and active listener with a phone-first mentality.
• Proficient with Microsoft Office and CRM/ERP platforms (Salesforce, Business Central).
• Bachelor's degree preferred, but equivalent experience valued.

Responsibilities

• Review customer notes and requests and implement quality assurance measures.
• Collaborate with team to address customer concerns and provide solutions.
• Process orders in ParsonsKellogg's platform and track status from entry to delivery.
• Communicate product, logo details, charges, shipping via phone, chat, and email.
• Navigate multiple software tools including CRMs and ERP systems to support orders.

Skills

Customer service

Account coordination

Phone-first communication

Active listening

Education

Associate or Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

Business Central

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Specialist

Full time East Providence, RI, US

3 days ago Requisition ID: 1021

Salary: $50,000.00 Annually

Fuel ParsonKellogg's Growth! Join our dedicated Sales team as an Account Specialist and become a driving force behind the continued success of ParsonsKellogg.

ParsonsKellogg provides the infrastructure and resources you need to succeed. From our state-of-the-art in-house decoration facility to direct relationships with premier brands like Patagonia, Peter Millar, Lululemon, and YETI, we offer a distinct advantage. Partner with our talented creative team, leverage our product showroom, and utilize powerful CRM tools. Join ParsonsKellogg and experience the foundation for a thriving career.

Job Summary:

ParsonsKellogg is seeking a talented and proactive Account Specialistto join our team. The Account Specialist is a vital team member responsible for the accurate and timely management of customer orders from entry to delivery. This role combines exceptional organizational skills with a strong customer-centric approach, ensuring a seamless and positive experience for every customer.

Compensation: $55,000-$65,000 Annually (Salary + Bonus)

Job Responsibilities:

• Review customer notes and requests, identifying areas for improvement and implementing quality assurance measures to optimize the customer journey.
• Approach interactions with a collaborative mindset, using strong interpersonal skills and empathy to identify and address concerns, while working towards mutually beneficial solutions.
• Process customer orders using ParsonsKellogg's platform, Microsoft Business Central.
• Communicate with colleagues regarding customer products, logo, logo location, extra charges, shipping over the phone, live chat, and email.
• Serve as a valuable resource, readily sharing knowledge and expertise while fostering a culture of learning and mutual support within the team.
• Navigate a dynamic work environment utilizing a diverse range of software tools, including CRMs, workflow management platforms, and vendor sites.
• Maintain meticulous organization and utilize efficient workflows to deliver high-quality service across multiple orders.
• Enter purchase orders as needed, track open sales/purchase orders, and follow through from entry to delivery.
• Process returns and exchanges as needed.
• Proactively review orders daily and communicate with colleagues on any issues that could arise, providing alternative solutions to meet their needs.
• Deliver an exceptional experience every time to every consumer who reaches out to us.
• Work with team members to ensure orders are processed and shipped in a timely manner.

Job Requirements:

• Minimum 2+ years of Customer Service or Account Coordination experience, preferably in a proactive, high-volume environment.
• Articulate and active listener with a "phone-first" mentality; able to build rapport and convey information persuasively.
• Skilled in Microsoft Office Suite (Word, Excel, Outlook) and comfortable utilizing CRM systems (Salesforce) and ERP platforms (Business Central).
• Proven ability to plan and allocate time effectively, adapting to changing priorities and meeting strict deadlines consistently.
• Comfortable with measurable activity standards and a commitment to professional sales behaviors and ongoing coaching.
• Associate or bachelor's degree preferred, but equivalent professional experience in a proactive sales or account-based role is highly valued.

At PK, we provide a comprehensive benefits program designed to offer long-term financial security and a healthy work-life balance for all our employees:

• Paid Time Off: 3 weeks of paid vacation and 13 paid holidays per year.
• Retirement Planning: 401k and Roth options with a competitive company match.
• Profit Sharing: Direct participation in the company's financial success through profit-sharing plans.
• Health Insurance: Access to a variety of affordable medical, dental, and vision options.
• Employee Support: Comprehensive Employee Assistance Programs (EAP) for personal and professional well-being.

ParsonsKellogg is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.