Web Lead & Referrals Specialist

Anywhere Real Estate; Portland (OR); Remote; USD 55,000 - 75,000; Full time

Job summary

Anywhere Real Estate relocation team seeks a dedicated Relocation Specialist to manage web leads and referrals from intake through resolution. You will route referrals to the right agents, monitor activity, ensure data accuracy, and coordinate transactions with stakeholders across systems.

You will enhance processes with technology and AI tools, maintaining timely communications and ensuring high-quality service for clients, agents, and partners in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Two or more years in a customer-centric environment with administrative duties.
• Experience in relocation or real estate preferred but not required.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong data entry and attention to detail.
• Ability to handle pressure with strong organizational skills.
• Excellent interpersonal and communication skills.
• Flexibility to work shifts across time zones and weekends.

Responsibilities

• Manage full lifecycle of web leads and referrals from intake to resolution.
• Qualify, assign, and route referrals to appropriate parties.
• Review, prioritize, and assign leads to agents based on needs and guidelines.
• Monitor activity, resolve misrouted or stalled referrals, and reassign as needed.
• Enter data and implement process improvements using technology and AI tools.
• Coordinate transactions and share closing information with parties.
• Maintain data integrity across multiple systems and generate reports.
• Communicate regularly with Web Lead Directors and stakeholders to resolve issues.

Skills

Referral Management

Agent Assignment

Data Entry

Communication

Data Integrity

Reporting

Microsoft Office

AI Tools

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Outlook

Job description

Anywhere Real Estate relocation team seeks a dedicated Relocation Specialist to manage web leads and referrals from intake through resolution. You will route referrals to the right agents, monitor activity, ensure data accuracy, and coordinate transactions with stakeholders across systems.

You will enhance processes with technology and AI tools, maintaining timely communications and ensuring high-quality service for clients, agents, and partners in a fast-paced environment.