Web Integrations Support Engineer (Fully Remote)

Smartling; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote-friendly culture

401(k) match

Health insurance

Flexible PTO

Parental leave

Apple equipment

Job summary

Smartling is a AI-native translation platform helping global brands go global. We are seeking a customer-focused technical specialist to own customer tickets end to end, run troubleshooting sessions with customer engineering teams, and guide integrations with best practices.

In this remote-friendly role, you will collaborate with Product and Engineering to reproduce issues, propose fixes, and communicate clear root-cause analysis and next steps.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2+ years in a customer-facing technical role.
• Working knowledge of proxies, CDNs, web servers, DNS/TLS, caching, and web security basics.

Responsibilities

• Own customer tickets end to end, with clear written root-cause explanations and next steps.
• Run troubleshooting sessions and workshops with customer engineering teams, advising on integration best practices.
• Escalate to and collaborate with Engineering with clear reproduction steps when an issue needs a product fix.

Skills

Troubleshooting

Root-cause analysis

Customer-facing

Web security basics

Education

Bachelor's in CS

Tools

Proxies

CDNs

DNS/TLS

Job description

• Own customer tickets end to end, with clear written root-cause explanations and next steps.
• Run troubleshooting sessions and workshops with customer engineering teams, advising on integration best practices.
• Escalate to and collaborate with Engineering with clear reproduction steps when an issue needs a product fix.

What You Have:

• A bachelor's degree in Computer Science or equivalent practical experience, plus 2+ years in a customer-facing technical role.
• Working knowledge of proxies, CDNs, web servers, DNS/TLS, caching, and web security basics.

What You'll Enjoy:

• Remote-first culture with the freedom to work from home.
• Competitive salary, 401(k) match, health insurance, flexible PTO, and generous parental leave.
• An energetic, value-driven team and Apple equipment.

Smartling

Smartling is an AI-native translation platform helping global brands go global. The company is growing rapidly, values innovation, and maintains an energetic, value-driven culture.