Web Integrations Support Engineer

Smartling; Oregon; Ibrido; USD 90.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote-first

Competitive salary

401(k) + company match

Health insurance

Flexible PTO

Parental leave

Apple equipment

Descrizione del lavoro

Smartling is seeking a Web Integrations Support Engineer as part of the Professional Services team. You will own customer tickets end to end, run troubleshooting sessions, and collaborate with Engineering on fixes.

Build tooling and scripts to speed diagnosis and communicate changes clearly to customers. Ideal candidates have 2+ years in related roles, strong HTML/CSS/JS with REST APIs, and experience with DevTools, proxies, CDNs and web security basics.

Competenze

• Bachelor's degree in Computer Science, Engineering or related field.
• 2+ years in a customer-facing technical role (Support Engineer / Solutions / Tech Consultant).
• 2+ years of hands-on HTML, CSS (robust selectors), JavaScript and REST APIs.
• Strong browser DevTools, network debugging, and understanding of how pages render.
• Working knowledge of proxies, CDNs, web servers, DNS/TLS, caching, and web security basics.
• Ability to write scripts (JavaScript, Python or Bash) and use regex.
• Experience diagnosing issues from logs/traces (Grafana, Kibana, Splunk, Quickwit).
• Clear written and spoken communication; ability to advise both technical and non-technical audiences.
• Ability to drive outcomes amid complexity and shifting priorities.

Mansioni

• Own customer tickets end to end with clear root-cause explanations and next steps.
• Run troubleshooting sessions with customer engineering teams, advising on integration practices.
• Escalate to Engineering with reproduction steps for product fixes.
• Build scripts and tooling to speed diagnosis and configuration safety.
• Work with technical and business stakeholders to understand requirements and propose sustainable solutions.
• Make changes to live production configuration with testing, rollback planning, and clear customer communication.
• Act with precision and urgency when customers are affected and manage changing scope without momentum loss.
• Keep learning about new web technologies and contribute to tooling improvements.

Conoscenze

HTML

CSS selectors

JavaScript

REST APIs

DevTools

Browser debugging

Regex scripting

Troubleshooting

Communication

Formazione

Bachelor's degree in CS/Engineering

Strumenti

Grafana

Kibana

Splunk

Quickwit

Nginx

Descrizione del lavoro

OverviewSmartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list . We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started.

The Web Integrations Support Engineer is part of the Professional Services team at Smartling. The mission of the team is to help customers rapidly integrate Smartling solutions in a way that is sustainable and scalable. You will be responsible for ongoing maintenance of customer integrations based on Smartling's GDN (web proxy) solution to ensure that the integration continues to meet customer needs as their sites change over time.

We are currently considering candidates based in the Pacific and Mountain time zones.

You Will

• Own customer tickets end to end, with clear written root-cause explanations and next steps
• Run troubleshooting sessions and workshops with customer engineering teams, advising them on integration best practices
• Escalate to and collaborate with Engineering with clear reproduction steps when an issue needs a product fix
• Build scripts and tooling, to make diagnosis and configuration faster and safer
• Work with technical and business stakeholders to understand requirements and recommend sustainable solutions
• Make changes to live production configuration with care: testing safely, planning for rollback, and telling customers what changed and why
• Act with precision and urgency when customers are affected, and manage changing scope and ambiguity without losing momentum
• Keep learning about new web technologies and contribute to process and tooling improvements

You Have

• A bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical experience
• 2+ years in a customer-facing technical role such as Support Engineer, Solutions or Technical Consultant, or similar, focused on technical troubleshooting, solution design or implementation
• 2+ years of hands‑on experience with HTML, CSS (including writing robust selectors), JavaScript and REST APIs
• Strong skills with browser DevTools and network debugging, and an understanding of how pages are built and rendered in the browser
• Working knowledge of proxies, CDNs, web servers, DNS/TLS and caching, plus web security basics (CSP, CORS, cookies, WAFs)
• Comfort with regular expressions, plus the ability to write scripts (JavaScript, Python or Bash)
• Experience diagnosing issues from logs and request traces (Quickwit, Grafana, Kibana, Splunk or similar)
• A methodical, hypothesis-driven approach to complex problems
• Excellent written and spoken communication, with the ability to advise and persuade both technical and non-technical audiences
• The ability to drive outcomes despite complexity, ambiguity or shifting priorities

Preferred but not required

• Experience with modern front-end frameworks (React, Next.js, Vue) and client-side rendering
• Familiarity with CMS platforms (e.g., AEM, Sitecore, WordPress, Contentful)
• Hands‑on experience with Nginx or similar proxy and web server configuration
• Knowledge of SEO fundamentals (hreflang, canonical tags, sitemaps)
• Experience with translation, localization and internationalization, including awareness of RTL and CJK languages, character encoding and locale formatting, and/or fluency in multiple languages
• Software development experience

You Will Enjoy

• Freedom - we are remote-first
• Growth - an opportunity to learn and advance your career
• Wealth - we offer a competitive salary and 401(k) + company match
• Wellness - health insurance; free medical plan for you and your family
• Balance - flexible PTO + 11 holidays; generous parental leave
• Culture - an energetic, value-driven, and fun culture and team spirit
• Bonus - employee referral program and Apple equipment

Smartling is proud to be an equal-opportunity employer.

We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

We use the E-Verify platform for work authorization verifications.

The US national total pay range for this role is $90,000 - $110,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.

To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.