Web Development & UX Lead — Digital Engagement

University of Southern California; Los Angeles (CA); Hybrid; USD 106,000 - 129,000; Full time

Job summary

University of Southern California is seeking a Web Developer Supervisor to lead digital communications and customer experience initiatives across the institution. You will guide cross-functional teams, oversee web and digital platforms, and partner with university leaders to develop strategies that enhance engagement, accessibility, and the user experience.

The role emphasizes human-centered design and strategic communication.

Qualifications

• Bachelor’s degree in Computer Science, Public Relations, Business Administration, Marketing or related field.
• 7+ years of experience in Marketing, Communications, User/Customer experience.
• 1+ year of management experience with staff coaching and supervision.

Responsibilities

• Develop engagement and digital communication strategies aligned with university goals.
• Lead customer experience initiatives focusing on accessibility and usability.
• Oversee web and digital platforms ensuring content quality and engagement.
• Collaborate with leaders to develop customer experience visions and communication strategies.
• Analyze audience interaction data to improve digital experiences.
• Develop personas and segmentation to better serve university audiences.
• Establish governance standards, procedures, and performance metrics.

Skills

Leadership

Communication

Strategic thinking

Cross-functional collaboration

Project management

Education

Bachelor’s degree in related field

Master’s degree preferred

Tools

CMS

SEO

Usability engineering

Photoshop

Canva

Job description

University of Southern California is seeking a Web Developer Supervisor to lead digital communications and customer experience initiatives across the institution. You will guide cross-functional teams, oversee web and digital platforms, and partner with university leaders to develop strategies that enhance engagement, accessibility, and the user experience.

The role emphasizes human-centered design and strategic communication.