Web Developer Supervisor

University of Southern California; Glendale (CA); On-site; USD 105,888 - 129,419; Full time

Job summary

University of Southern California is seeking a Web Developer Supervisor to lead employee‑focused digital communications and customer experience initiatives across the institution. You will oversee how information is communicated through web platforms and partner with university leaders to improve engagement, accessibility, and the employee experience.

The ideal candidate blends strong technical skills with strategic communication and human‑centered design, guiding cross‑functional teams and

Qualifications

• Master's degree in a related field preferred.
• Bachelor's degree in Computer Science, Public Relations, Business Administration, Marketing, or related field.
• 7+ years in Marketing, Communications, User/Customer experience.

Responsibilities

• Develop and implement employee engagement and digital communication strategies.
• Lead customer and user experience initiatives focused on accessibility and usability.
• Oversee employee-facing web and digital platforms with high content quality and engagement.
• Collaborate with university leaders to craft customer experience visions and communication strategies.
• Analyze employee interaction data to improve digital experiences and engagement.

Skills

Communication skills

Project management

Leadership

Human‑centered design

Cross‑functional collaboration

Education

Master's degree preferred

Bachelor's degree in related field

Tools

CMS

Canva

Photoshop

SEO

Job description

Why Join Us?

This is an exciting opportunity to shape the future of employee communications and digital engagement within a leading institution. The Web Developer Supervisor will play a vital role in enhancing the employee experience through innovative technologies, strategic communication, and user‑centered solutions.

The university is committed to fostering a workplace where employees are valued, empowered, and encouraged to contribute their ideas, creativity, and expertise.

The University of Southern California (USC) is seeking an innovative and collaborative Web Developer Supervisor to lead employee‑focused digital communications and customer experience initiatives across the institution. This role is responsible for overseeing how information is communicated through web and digital technologies while partnering with university leaders to develop strategies that enhance engagement, accessibility, and the employee experience.

The ideal candidate combines strong technical expertise with strategic communication skills and a passion for human‑centered design. This leader will guide cross‑functional teams, manage digital communication initiatives, and champion technology solutions that improve how employees access information and interact with university resources.

Key Responsibilities

• Develop and implement employee engagement and digital communication strategies aligned with university goals and culture.
• Lead customer and user experience initiatives focused on accessibility, usability, and effective communication delivery.
• Oversee employee‑facing web and digital communication platforms, ensuring high‑quality content, functionality, and user engagement.
• Collaborate with university leaders and stakeholders to develop customer experience visions and communication strategies.
• Gather and analyze employee interaction and engagement data to improve communication effectiveness and digital experiences.
• Develop segmentation strategies and user personas to better understand and serve university audiences.
• Establish communication governance standards, procedures, quality controls, and performance metrics.
• Drive innovation in digital communications by introducing new technologies, tools, and communication approaches.
• Supervise staff and/or student workers, providing coaching, performance management, and professional development.
• Manage multiple concurrent projects, timelines, and organizational priorities effectively.
• Support continuous improvement of communication systems, workflows, and digital platforms.
• Promote a collaborative and inclusive workplace culture aligned with university values and ethics.

Preferred Qualifications

• Master's degree in a related field preferred
• 10+ years of relevant professional experience
• 4+ years of management or leadership experience

Preferred Knowledge, Skills & Abilities

• Strong written, verbal, and interpersonal communication skills
• Experience developing customer experience strategies and customer‑facing applications
• Knowledge of human‑centered design and user experience best practices
• Proven project management and organizational skills
• Ability to manage multiple priorities and deadlines in a fast‑paced environment
• Strategic thinking and executive‑level collaboration skills
• Experience working within large, complex organizations
• Knowledge of communication governance, policies, and compliance standards
• Experience with content management systems (CMS), SEO, and usability engineering
• Familiarity with front‑end and back‑end website development
• Experience with object‑oriented design, servers, and programming languages
• Knowledge of graphic design and photo editing tools such as Canva and Photoshop
• Ability to lead and develop high‑performing, cross‑functional teams
• Experience in higher education or human resources environments preferred

Minimum Qualifications

• Bachelor's degree in Computer Science, Public Relations, Business Administration, Marketing, or a related field
• Minimum of 7 years of experience in Marketing, Communications, User/customer experience
• Minimum of 1 year of management experience with direct staff coaching and supervision

Combined education and relevant experience may substitute for minimum education requirements.

Benefits

Join us in creating innovative digital experiences that connect, engage, and empower our university community.

The annual base salary target for this position is $117,654. When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, and external market and organizational considerations.

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