Senior Web & Employee Experience Lead

University of Southern California; Glendale (CA); On-site; USD 105,888 - 129,419; Full time

Job summary

University of Southern California is seeking a Web Developer Supervisor to lead employee‑focused digital communications and customer experience initiatives across the institution. You will oversee how information is communicated through web platforms and partner with university leaders to improve engagement, accessibility, and the employee experience.

The ideal candidate blends strong technical skills with strategic communication and human‑centered design, guiding cross‑functional teams and

Qualifications

• Master's degree in a related field preferred.
• Bachelor's degree in Computer Science, Public Relations, Business Administration, Marketing, or related field.
• 7+ years in Marketing, Communications, User/Customer experience.

Responsibilities

• Develop and implement employee engagement and digital communication strategies.
• Lead customer and user experience initiatives focused on accessibility and usability.
• Oversee employee-facing web and digital platforms with high content quality and engagement.
• Collaborate with university leaders to craft customer experience visions and communication strategies.
• Analyze employee interaction data to improve digital experiences and engagement.

Skills

Communication skills

Project management

Leadership

Human‑centered design

Cross‑functional collaboration

Education

Master's degree preferred

Bachelor's degree in related field

Tools

CMS

Canva

Photoshop

SEO

Job description

University of Southern California is seeking a Web Developer Supervisor to lead employee‑focused digital communications and customer experience initiatives across the institution. You will oversee how information is communicated through web platforms and partner with university leaders to improve engagement, accessibility, and the employee experience.

The ideal candidate blends strong technical skills with strategic communication and human‑centered design, guiding cross‑functional teams and