Web Developer Supervisor

University of Southern California; Los Angeles (CA); Hybrid; USD 106,000 - 129,000; Full time

Job summary

University of Southern California is seeking a Web Developer Supervisor to lead digital communications and customer experience initiatives across the institution. You will guide cross-functional teams, oversee web and digital platforms, and partner with university leaders to develop strategies that enhance engagement, accessibility, and the user experience.

The role emphasizes human-centered design and strategic communication.

Qualifications

• Bachelor’s degree in Computer Science, Public Relations, Business Administration, Marketing or related field.
• 7+ years of experience in Marketing, Communications, User/Customer experience.
• 1+ year of management experience with staff coaching and supervision.

Responsibilities

• Develop engagement and digital communication strategies aligned with university goals.
• Lead customer experience initiatives focusing on accessibility and usability.
• Oversee web and digital platforms ensuring content quality and engagement.
• Collaborate with leaders to develop customer experience visions and communication strategies.
• Analyze audience interaction data to improve digital experiences.
• Develop personas and segmentation to better serve university audiences.
• Establish governance standards, procedures, and performance metrics.

Skills

Leadership

Communication

Strategic thinking

Cross-functional collaboration

Project management

Education

Bachelor’s degree in related field

Master’s degree preferred

Tools

CMS

SEO

Usability engineering

Photoshop

Canva

Job description

Why Join Us? This is an exciting opportunity to shape the future of communications and digital engagement within a leading institution. The Web Developer Supervisor will play a vital role in enhancing the user experience through innovative technologies, strategic communication, and user-centered solutions. The university is committed to fostering a workplace where employees are valued, empowered, and encouraged to contribute their ideas, creativity, and expertise. The University of Southern California (USC) is seeking an innovative and collaborative Web Developer Supervisor to lead digital communications and customer experience initiatives across the institution. This role is responsible for overseeing how information is communicated through web and digital technologies while partnering with university leaders to develop strategies that enhance engagement, accessibility, and the user experience. The ideal candidate combines strong technical expertise with strategic communication skills and a passion for human-centered design. This leader will guide cross-functional teams, manage digital communication initiatives, and champion technology solutions that improve how audiences access information and interact with university resources.

Key Responsibilities

• Develop and implement engagement and digital communication strategies aligned with university goals and culture.
• Lead customer and user experience initiatives focused on accessibility, usability, and effective communication delivery.
• Oversee web and digital communication platforms, ensuring high-quality content, functionality, and user engagement.
• Collaborate with university leaders and stakeholders to develop customer experience visions and communication strategies.
• Gather and analyze audience interaction and engagement data to improve communication effectiveness and digital experiences.
• Develop segmentation strategies and user personas to better understand and serve university audiences.
• Establish communication governance standards, procedures, quality controls, and performance metrics.
• Drive innovation in digital communications by introducing new technologies, tools, and communication approaches.
• Supervise staff and/or student workers, providing coaching, performance management, and professional development.
• Manage multiple concurrent projects, timelines, and organizational priorities effectively.
• Support continuous improvement of communication systems, workflows, and digital platforms.
• Promote a collaborative and inclusive workplace culture aligned with university values and ethics.

Preferred Qualifications

• Master’s degree in a related field preferred
• 10+ years of relevant professional experience
• 4+ years of management or leadership experience

Preferred Knowledge, Skills & Abilities

• Strong written, verbal, and interpersonal communication skills
• Experience developing customer experience strategies and customer-facing applications
• Knowledge of human-centered design and user experience best practices
• Proven project management and organizational skills
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strategic thinking and executive-level collaboration skills
• Experience working within large, complex organizations
• Knowledge of communication governance, policies, and compliance standards
• Experience with content management systems (CMS), SEO, and usability engineering
• Familiarity with front-end and back-end website development
• Experience with object-oriented design, servers, and programming languages
• Knowledge of graphic design and photo editing tools such as Canva and Photoshop
• Ability to lead and develop high-performing, cross-functional teams
• Experience in higher education or human resources environments preferred

Minimum Qualifications

• Bachelor’s degree in Computer Science, Public Relations, Business Administration, Marketing, Or a related field
• Minimum of 7 years of experience in Marketing, Communications, User/customer experience
• Minimum of 1 year of management experience with direct staff coaching and supervision
• Combined education and relevant experience may substitute for minimum education requirements.

Join us in creating innovative digital experiences that connect, engage, and empower our university community.

The annual base salary target for this position is $117,654. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

#LI-Hybrid Minimum Education: Bachelor's degree In Computer Science Or Public Relations Or Business Administration Or Marketing Or in related field(s) Addtional Education Requirements Combined experience/education as substitute for minimum education Minimum Experience: 7 years in marketing/communications and user/customer experience. And 1 year in a management role, providing frequent, regular performance coaching. Minimum Skills: Excellent written and oral communication skills, able to synthesize complex materials and craft creative, persuasive messaging for varied audiences. Experience developing customer experience strategies and implementing customer-facing applications. Demonstrated knowledge of human-centered design and user/customer experience best practices. Proven project management and organizational skills, able to manage several projects and deadlines simultaneously. Ability to think strategically and serve as a thought-partner to teams of executives. Experience supporting customer needs and articulating strategies that motivate others to action. Proven ability to understand and work with large, complex systems, and comply with and enforce pertinent policies, procedures, regulations, and requirements. Ability to manage necessary resources to resolve problems in a timely and effective manner.

Preferred Education: Master's degree In Computer Science Or Public Relations Or Business Administration Or Marketing Or in related field(s) Preferred Experience: 10 years in marketing/communications and user/customer experience. And 4 years in a management role. Preferred Skills: Experience in human resources and/or higher education. Proven experience in change management governance processes and development. Demonstrated experience developing and managing heterogeneous, high-performing teams. Experience developing customer relationships and delivering customer-focused service. Proven experience with object-oriented design, servers and programming languages. Demonstrated experience with content management systems, applications, search engine optimization (SEO) and usability engineering. Experience with email distribution lists, graphic design and photo editing tools (e.g., Canvas, Photoshop). Experience with front- and back-end website design.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law.

Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work.