Web Development Lead - UX & Digital Communications (Hybrid)

Keck Medicine of USC; Los Angeles (CA); Hybride; USD 110 000 - 135 000; Plein temps

Résumé du poste

Keck Medicine of USC is seeking a Web Developer Supervisor to lead digital communications and customer experience initiatives. You will oversee web platforms, guide cross-functional teams, and establish governance for consistent, accessible content delivery.

The role emphasizes human-centered design, strategic collaboration with university leaders, and driving innovation in digital experiences across the institution. Hybrid work model with a focus on outcomes.

Qualifications

• Bachelor’s degree in CS, PR, Business, Marketing, or related field.
• 7+ years in Marketing, Communications, or UX.
• 1+ year in management with staff coaching.

Responsabilités

• Develop and implement engagement and digital communication strategies aligned with university goals and culture.
• Lead customer and user experience initiatives focused on accessibility, usability, and effective communication delivery.
• Oversee web and digital communication platforms, ensuring high-quality content, functionality, and user engagement.
• Collaborate with university leaders and stakeholders to develop customer experience visions and communication strategies.
• Gather and analyze audience interaction and engagement data to improve communication effectiveness and digital experiences.
• Develop segmentation strategies and user personas to better understand and serve university audiences.
• Establish communication governance standards, procedures, quality controls, and performance metrics.
• Drive innovation in digital communications by introducing new technologies, tools, and communication approaches.
• Supervise staff and/or student workers, providing coaching, performance management, and professional development.
• Manage multiple concurrent projects, timelines, and organizational priorities effectively.
• Support continuous improvement of communication systems, workflows, and digital platforms.
• Promote a collaborative and inclusive workplace culture aligned with university values and ethics.

Connaissances

UX Strategy

Web Development

Leadership

Accessibility

Content Strategy

Communication

Project Management

Strategic Thinking

Formation

Bachelor’s degree (CS / PR / Marketing / Business)

Master’s degree preferred

Outils

CMS (Content Management Systems)

SEO

Description du poste

Keck Medicine of USC is seeking a Web Developer Supervisor to lead digital communications and customer experience initiatives. You will oversee web platforms, guide cross-functional teams, and establish governance for consistent, accessible content delivery.

The role emphasizes human-centered design, strategic collaboration with university leaders, and driving innovation in digital experiences across the institution. Hybrid work model with a focus on outcomes.