Web Chat Support Specialist

Jobs for Humanity; California (MO); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Career growth

Diversity & inclusion

Training & development

Job summary

Jobs for Humanity is seeking a dynamic Web E-Chat Representative to be the first point of contact for customers, delivering professional, helpful, and timely service in a fast-paced digital environment.

You will maintain product knowledge, handle inquiries via web chat, document interactions, and collaborate with the team to improve customer satisfaction. Excellent written and verbal communication, problem-solving, and adaptability are essential, with opportunities for growth within the company.

Qualifications

• 1-2 years of customer service experience, preferably digital.
• Exceptional verbal and written communication.
• Strong problem-solving and calm handling of issues.
• Excellent typing speed and accuracy; proficient with Microsoft Office.
• Ability to multitask in a fast-paced environment and adapt to new tech.

Responsibilities

• Handle and promptly respond to customer inquiries via web chat. Aim to resolve issues quickly without compromising quality.
• Maintain knowledge about products, services, policies, and procedures to provide accurate information and recommendations.
• Provide feedback on customer service processes and suggest improvements to satisfaction and performance.
• Collaborate with team members to deliver exceptional service and share insights from customer interactions.
• Document all communications with customers with accurate notes and report significant feedback to management.

Skills

Customer service experience

Verbal communication

Written communication

Problem-solving

Multitasking

Typing speed

Tech adaptability

Tools

Microsoft Office Suite

Job description

Jobs for Humanity is seeking a dynamic Web E-Chat Representative to be the first point of contact for customers, delivering professional, helpful, and timely service in a fast-paced digital environment.

You will maintain product knowledge, handle inquiries via web chat, document interactions, and collaborate with the team to improve customer satisfaction. Excellent written and verbal communication, problem-solving, and adaptability are essential, with opportunities for growth within the company.