Web Chat Support Specialist - Fast, Friendly Help

Jobs for Humanity; Colorado Springs (CO); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

Jobs for Humanity is seeking a Web E-Chat Representative to serve as the first point of contact for customers, delivering professional and timely service. The role focuses on clear communication, problem solving, and proactive improvement of the customer experience.

Responsibilities include handling web chat inquiries, maintaining product knowledge, collaborating with teammates, and documenting all communications with detailed notes. A customer-focused approach is essential for success.

Qualifications

• 1–2 years of customer service experience (digital setting preferred).
• Exceptional verbal and written communication skills.
• Strong problem-solving ability with calm, professional handling of issues.
• Excellent typing speed and accuracy; proficient with MS Office and related tools.
• Ability to multitask in a fast-paced environment and adapt to new tech.

Responsibilities

• Handle and promptly respond to customer inquiries via web chat.
• Maintain knowledge of products, services, policies, and procedures to provide information and recommendations.
• Provide feedback to improve customer service efficiency and business performance.
• Collaborate with team members to deliver exceptional service; participate in meetings.
• Document all customer communications with detailed notes; report significant feedback to management.

Skills

Customer service experience

Verbal & written communication

Problem solving

Typing speed & accuracy

MS Office / software tools

Tools

MS Office Suite

Job description

Jobs for Humanity is seeking a Web E-Chat Representative to serve as the first point of contact for customers, delivering professional and timely service. The role focuses on clear communication, problem solving, and proactive improvement of the customer experience.

Responsibilities include handling web chat inquiries, maintaining product knowledge, collaborating with teammates, and documenting all communications with detailed notes. A customer-focused approach is essential for success.