Remote Chat Support Specialist — Fast, Friendly Help

Inclusively Remote; United States; Remote; USD 23,000 - 32,000; Full time

Job summary

Bilgewater Group is seeking a Chat Support Representative to assist customers through online chat. You will handle multiple conversations daily, provide quick, accurate responses, and escalate issues when needed.

A friendly, professional tone and strong written English are essential. Ideal candidates have prior customer service experience, solid typing speed, and the ability to work independently in a remote setup with reliable internet.

Qualifications

• Experience in customer service, chat support, or similar roles.
• Excellent written English and communication skills.
• Strong typing and ability to multitask.
• Patient, friendly, and customer-focused approach.
• Able to work independently in a remote environment with a stable internet.
• Reliable internet connection and suitable remote workspace.

Responsibilities

• Respond to customer questions via online chat.
• Resolve common issues and service requests.
• Provide accurate information about orders, services, and locations.
• Escalate issues needing additional support.
• Document interactions in company systems.
• Maintain a friendly professional tone and meet response standards.

Skills

Customer service

Written English

Typing

Multitasking

Remote work

Independent work

Reliable internet

CRM familiarity

Tools

CRM software

Job description

Bilgewater Group is seeking a Chat Support Representative to assist customers through online chat. You will handle multiple conversations daily, provide quick, accurate responses, and escalate issues when needed.

A friendly, professional tone and strong written English are essential. Ideal candidates have prior customer service experience, solid typing speed, and the ability to work independently in a remote setup with reliable internet.