Weatherization Navigator for Community Impact

DeKalb Health; Alpena Township (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) contributions

Life insurance

Disability insurance

Flexible schedule

Paid holidays

Paid vacation

Sick leave

Public Service Loan Forgiveness (PSLF)

Job summary

NEMCSA, a nonprofit Community Action Agency serving Northeast Michigan, seeks a Navigation Specialist to help families access Weatherization services. You will guide applicants, maintain records, and connect clients with needed resources to promote stability and self-sufficiency.

Responsibilities include reviewing applications, updating databases, coordinating timelines, and providing information on program guidelines.

Qualifications

• High School Diploma / GED with 1 to 3 years’ experience in data entry and customer service is required.

Responsibilities

• Review Weatherization applications and eligibility documents.
• Maintain accurate client records and data integrity.
• Coordinate program waitlists and timelines.
• Provide information on services and eligibility to clients.
• Partner with participants to connect with internal and external resources.
• Collaborate with staff, vendors, contractors, and community partners.
• Assist in developing program materials and intake forms.
• Participate in cross-training and ongoing professional development.

Skills

Data entry

Customer service

Communication

Job description

NEMCSA, a nonprofit Community Action Agency serving Northeast Michigan, seeks a Navigation Specialist to help families access Weatherization services. You will guide applicants, maintain records, and connect clients with needed resources to promote stability and self-sufficiency.

Responsibilities include reviewing applications, updating databases, coordinating timelines, and providing information on program guidelines.