Navigation Specialist

DeKalb Health; Alpena Township (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) contributions

Life insurance

Disability insurance

Flexible schedule

Paid holidays

Paid vacation

Sick leave

Public Service Loan Forgiveness (PSLF)

Job summary

NEMCSA, a nonprofit Community Action Agency serving Northeast Michigan, seeks a Navigation Specialist to help families access Weatherization services. You will guide applicants, maintain records, and connect clients with needed resources to promote stability and self-sufficiency.

Responsibilities include reviewing applications, updating databases, coordinating timelines, and providing information on program guidelines.

Qualifications

• High School Diploma / GED with 1 to 3 years’ experience in data entry and customer service is required.

Responsibilities

• Review Weatherization applications and eligibility documents.
• Maintain accurate client records and data integrity.
• Coordinate program waitlists and timelines.
• Provide information on services and eligibility to clients.
• Partner with participants to connect with internal and external resources.
• Collaborate with staff, vendors, contractors, and community partners.
• Assist in developing program materials and intake forms.
• Participate in cross-training and ongoing professional development.

Skills

Data entry

Customer service

Communication

Job description

At NEMCSA, we help children, families, and communities thrive. As a nonprofit Community Action Agency serving Northeast Michigan, we're committed to creating opportunities, supporting self-sufficiency, and making a meaningful difference in the lives of those facing economic hardship. We're also proud to be recognized as aDetroit Free Press Top Workplace, reflecting our commitment to a positive culture, supportive teams, and meaningful work.

What You’ll Love About Us:

• T o keep you healthy: Medical/Rx, Vision, and Dental insurance with employee coverage at no cost.
• To help prepare you for the future: Generous employer 401(k) contributions, plus Life and Disability Insurance.
• Flexibility: We value work-life balance and offer flexibility whenever possible.
• Time for what matters: 10+ paid holidays each year, generous vacation time, and sick leave benefits.
• Student Loan Forgiveness Opportunities: Employment with NEMCSA may qualify for the Public Service Loan Forgiveness (PSLF) Program.

What You'll Do

As a Navigation Specialist, you'll play a key role in helping individuals and families access vital services and resources through the Weatherization Program. In this role, you'll help ensure eligible participants receive the support they need by guiding them through application processes, maintaining accurate program information, and connecting them with services that promote stability and self-sufficiency. You will:

• Support participants by collecting, reviewing, and processing applications and eligibility documentation for Weatherization and related programs.
• Help maintain accurate client records and ensure data integrity through timely entry and updates in internal and external databases.
• Assist in coordinating program waitlists, application timelines, and participant communications.
• Provide information about available services, program guidelines, and eligibility requirements to callers, visitors, and community members.
• Partner with participants to identify barriers to self-sufficiency and connect them with appropriate internal and external resources.
• Collaborate with staff, vendors, contractors, volunteers, and community partners to support program operations and participant success.
• Support the development and maintenance of program materials, intake forms, informational brochures, and eligibility tools.
• Participate in cross-training and ongoing professional development to maintain knowledge of agency programs and processes.
• Promote excellent customer service while supporting the mission of helping individuals and families improve their health, safety, and quality of life.

Every day, you'll have the opportunity to make a meaningful impact by helping community members navigate services, access resources, and take important steps toward greater stability and self-sufficiency.

Requirements

What we will love about you:

• High School Diploma / GED with 1 to 3 years’ experience in data entry and customer service is required.

Most importantly, you're passionate about helping young children learn, grow, and succeed.

Summary

A Few Words From Legal:

The chosen applicant will be required to submit fingerprints for a State of Michigan Background Check to determine eligibility for employment. You must possess an acceptable form of identification prior to attending your fingerprinting appointment. Preferred ID types include: Unexpired State issued driver's license; identification card with photo issued by a Federal or Michigan Government Agency. Failure to submit fingerprints will result in an ineligibility for hire within this program.

Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center “Voice and TTY/TDD” 1-800-649-3777. An EOE.

Notice: NEMCSA participates in E-Verify. For more information, please view our eVerify disclaimer at www.nemcsa.org/careers.

Mission of the agency:

Enhancing quality of life by empowering individuals and strengthening communities.

Additional Information

• Department Community Program-Weatherization