Family Services Manager

DeKalb Health; Vassar (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Northeast Michigan Community Service Agency (NEMCSA) is seeking a Family Services Manager to lead a team of Family Services Coordinators, oversee PFCE framework implementation, and ensure high-quality services for children and families. The role involves supervision, staff development, and collaboration with program leadership to meet regulatory standards.

The position emphasizes data-guided decisions, partnerships with families and community organizations, and a culture of accountability and

Qualifications

• B.A./B.S. in Social Work or related field required or considered with equivalent experience.
• 3 years experience with school age children and supervisory experience preferred.

Responsibilities

• Supervise, coach, and support Family Services Coordinators to promote high-quality service delivery.
• Lead implementation of the PFCE Framework.
• Partner with families and staff to ensure needs, goals, and services are identified and supported.
• Monitor enrollment, family engagement, health services, and compliance data to meet program standards.
• Analyze trends, address concerns, and implement solutions to improve outcomes for children and families.
• Foster a culture of exceptional customer service, collaboration, and continuous improvement.
• Facilitate parent leadership opportunities and meaningful family participation in decision-making.
• Build and maintain relationships with community partners and internal stakeholders.
• Provide training, guidance, and resources to support staff success and program quality.

Education

B.A./B.S. in Social Work, Guidance and Counseling, Sociology, Psychology or related human service field

Job description

At NEMCSA, we help children, families, and communities thrive. As a nonprofit Community Action Agency serving Northeast Michigan, we're committed to creating opportunities, supporting self-sufficiency, and making a meaningful difference in the lives of those facing economic hardship. We're also proud to be recognized as a aDetroit Free Press Top Workplace, reflecting our commitment to a positive culture, supportive teams, and meaningful work.

What You’ll Love About Us:

• T o keep you healthy: Medical/Rx, Vision, and Dental insurance with employee coverage at no cost.
• To help prepare you for the future: Generous employer 401(k) contributions, plus Life and Disability Insurance.
• Flexibility: We value work-life balance and offer flexibility whenever possible.
• Time for what matters: 10+ paid holidays each year, generous vacation time, and sick leave benefits.
• Student Loan Forgiveness Opportunities: Employment with NEMCSA may qualify for the Public Service Loan Forgiveness (PSLF) Program.

What You'll Do

The Family Services Manager is a working leader who maintains a small caseload while providing supervision, coaching, and support to Family Services Coordinators. This position leads implementation of the Parent, Family, and Community Engagement (PFCE) Framework and works closely with the program leadership to ensure high-quality services, regulatory compliance and positive outcomes for children and families.

The Family Services Manager uses data to guide decisions, supports staff development, strengthens partnerships with families and community organizations, and promotes a culture of accountability, collaboration, and service excellence. The safety and well-being of children is the highest priority in all aspects of the work.

In this role, you will:

• Supervise, coach, and support Family Services Coordinators to promote high-quality service delivery.
• Lead implementation of the Parent, Family, and Community Engagement (PFCE) Framework.
• Partner with families and staff to ensure family needs, goals, and services are effectively identified and supported.
• Monitor enrollment, family engagement, health services, and compliance data to ensure program standards are met.
• Analyze trends, address concerns, and implement solutions that improve outcomes for children and families.
• Foster a culture of exceptional customer service, collaboration, and continuous improvement.
• Facilitate parent leadership opportunities and encourage meaningful family participation in program decision-making.
• Build and maintain strong relationships with community partners and internal stakeholders.
• Provide training, guidance, and resources to support staff success and program quality.

Most importantly, you'll empower staff, strengthen family partnerships, and ensure every child and family receives the support, resources, and opportunities they need to thrive.

Requirements

What We’ll Love About You:

• B.A. or B.S. in Social Work, Guidance and Counseling, Sociology, Psychology or related human service field is required. An education degree with appropriate course work and/or experience may be considered.
• 3 years experience working with school age children and supervisory experience preferred.

Most importantly, you're a compassionate and collaborative leader who is passionate about supporting children, empowering families, and helping staff do their best work.

Summary

A Few Words From Legal:

The chosen applicant will be required to submit fingerprints for a State of Michigan Background Check to determine eligibility for employment. You must possess an acceptable form of identification prior to attending your fingerprinting appointment. Preferred ID types include: Unexpired State issued driver's license; identification card with photo issued by a Federal or Michigan Government Agency. Failure to submit fingerprints will result in an ineligibility for hire within this program.
Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center “Voice and TTY/TDD” 1-800-649-3777. An EOE.
Notice: NEMCSA participates in E-Verify. For more information, please view our eVerify disclaimer at www.nemcsa.org/careers.

Mission of the agency:

Enhancing quality of life by empowering individuals and strengthening communities.