Product Support Specialist - Wearables (Second Shift)

Garmin Ltd.; Olathe (KS); On-site; USD 38,000 - 54,000; Full time

Job summary

Garmin International is seeking a full-time Product Support Specialist - Wearables at our U.S. headquarters in the Greater Kansas City area.

You’ll provide basic technical customer support for Garmin consumer products, answering calls, emails, chats and web posts while escalating issues for resolution and ensuring proper follow-up. The role includes a 2nd shift (Mon-Fri 12:30pm - 9:00pm) and requires strong communication, problem solving, and a proactive customer-first approach.

Qualifications

• High School Diploma or GED.
• Interest in the Garmin product segment and developing product knowledge.
• Customer service experience.
• Strong verbal and written communication and interpersonal skills.
• Technical aptitude with problem solving and troubleshooting ability.
• Professional, team oriented, positive attitude with good time management and follow-up.
• Reliable, predictable attendance and ability to navigate multiple screens.

Responsibilities

• Resolve basic customer concerns via phone, email, chat and social formats.
• Maintain professional interactions with customers and coworkers.
• Become knowledgeable about Garmin products and specifications.
• Stay current on policies, procedures, and product offerings.
• Complete basic tasks accurately and timely and document work clearly.
• Adhere to a consistent and reliable schedule as identified by management.

Skills

Customer service

Communication skills

Problem solving

Troubleshooting

Time management

Attendance

Computer skills

Education

High School Diploma or GED

Job description

Overview

We are seeking a full-time Product Support Specialist - Wearables at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.

2nd Shift: Mon-Fri 12:30pm - 9:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Complete tasks and/or projects of basic complexity within defined process accurately and timely
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits